Jewelry By Steven — Local services in City of Long Beach

Just left this store where my wife and I have been customers for over 10 years. I wanted to have my Ebel watch's battery replaced. We have spent thousands of dollars over the years and have been pleased with the product and service. We like to shop locally, so the slightly higher prices were acceptable. Today, my business was RUDELY turned away by Steven (owner) and the reason given was because I returned a birthday gift last year for my wife. The gift was a pair of lab created 1 carat (each) diamond stud earrings. They could not find the G.I.A. certificate at the time of purchase. We decided to return the earrings the next day (unused), when they still could not find the certificate. A week later I received a call that they found the certificate. We had already purchased another "certified" pair of earrings elsewhere. Steven's behavior today was INSULTING, and I caution all buyers that the motto on their business card, "In a Store Filled With Diamonds And Gold, The Most Precious Thing Is Our Customer" isn't worth the paper it is printed on. Shame...

I’d give them 0 stars if it were an option. I called to find out they carried a specific item because I lived over an hour away and they came recommended. I specifically inquired about their store hours because I was coming from a far distance and only could get to the area once or twice within a month’s time. I arrived during business hours an hour prior to closing time after rushing out of work and driving an hour and a half. They were all inside the store. Other friends who live in the area said that they were over priced and not worth it. I guess it all worked...

Wonderful customer service..Staff is amazing...Steven is a true creative jewel..He turned a simple idea into a magnificent reality.If you are looking for a personalized experience and want to work with an honest and reliable team that delivers on their promises then Jewelry by Steven is the place for you. Thank you all for your help.The bracelet and earrings are perfect..looking forward to seeing...