Information Systems Division — Local services in City of Oneonta

I brought my HP to these people after a windows update was unable to complete and windows repair was unable to process. The man I spoke to was rude and his attitude made it very clear that he didn't want to work on my computer. I would have appreciated it if he just had said that. His first question was to ask if I was already a customer. I can't imagine that they have too many return customers. He then went into a long tirade about the age of the computer. (5 years) and that it was going to cost $190 to just diagnose the problem and repairs and parts are beyond that. As you might imagine I left with the computer and ended up...

I needed someone to check my Macbook Pro. Steve Hall was knowledgeable and helpful. He cleaned it up, checked it over, and hoped that it didn't need parts. He answered a lot of questions, gave me advice on getting a new computer, and all through our conversation, he was attentive and complete in his answers. I felt very comfortable talking to him and I am going to take his advice to the letter. The computer needs parts, and I have to go somewhere else, now, which makes me sad. The whole staff there was helpful and quick with service and caring. I wish ISD would become a certified Apple Dealer. I would camp at...

A special thanks to Ron and Roxanna for taking the time to work with me on a Sunday. I was having a problem with my computer I was almost in panic mode when I called ISD. Roxanna called me back within a half an hour and then had Ron call me who was kind enough to walk me through bringing the computer back to life!!! I've worked with the folks at ISD for a few years and they have always been responsive and patient, but today, well, I just can't thank them enough...