Excelsior Park — Local services in City of Saratoga Springs

The apartments are in a convenient location however the management here is awful. I lived here for "free" as my company was paying for it however, I feel bad that they paid for it based on the below experience. The apartment was beyond disgusting upon moving in, the hot water tank had to be replaced which took upwards of two weeks, my upstairs neighbor was up at all hours of the night stomping around and playing fetch with her dogs, her dogs also peed on her balcony which dripped down onto my patio, door and door handle. I placed a service ticket for this but the property management never cleaned the patio or door as requested. I heard from multiple other people in the building that they had also complained about the neighbor being loud, etc., but it was clear that Rachel and the rest of the management company did not care to rectify that issue. See attached photos of the condition of the apartment...

I lived there for 15 months. I caution anyone considering for the following reason… Overpriced for what you getting 2 no management on site and internal hallways and elevators (not vacuum or dusted for long periods of time) and other common areas not cleaned. There are no cleaning staff just maintenance. Small workout area and no club house or pool …just walking paths noise level outside of apartments can be loud (police comes periodically) Many of my appliances had to be replaced or repaired because they were old The management team are not responsive and I had to email corporate several occasions to get responses. This is my biggest complaint!!!! There is a mold problem in some apartments.

Proceed with caution. There are many other apartments available with better service , well maintained and ...

The apartments are gorgeous, high tech, and in my experience work well. I have nothing but positives to say about the management who have been accommodating, incredibly responsive, and have made my move to this town incredibly smooth. The staff here has fixed any issues immediately and have been extremely thorough. I can not say enough good things about the apartment complex and the management and would highly recommend...