Haru Japanese Restaurant — Restaurant in Town of Wilton

First time tonight. Spouse ordered Sesame Chicken ($20) and I had veggie Pad Thai ($16, I think). Both meals came with Miso soup and a tiny side salad. My spouse liked the soup ok but I thought it had a funky undertaste to it. The side salad was nothing more than a miniscule dish of iceberg lettuce and one cherry tomato. Not sure what the dressing was. Some kind of peanut sauce maybe? It was beyond bland and neither of us finished it, even though it was so small.

My spouse liked their sesame chicken but it didn't come close to being the best they'd ever had or anything like that. He simply said it was good, not great. I really disliked my veggie Pad Thai though. It had more vegetables than any veggie Pad Thai that I've eaten in my life, so I didn't like the noodle-to-vegetable ratio. Plus it had a larger variety of vegetables than I've ever gotten in that particular dish before, some of which I simply do not care for, such as bell pepper. I would never have expected it in that dish or I wouldn't have ordered it. I really like Pad Thai noodles in general and would have just eaten those but there were so many diced up vegetables it was near impossible to just pick out the noodles alone without also picking up vegetables I didn't like. It also did not have tofu from what I could tell, which I missed because I do Iike that texture. However, this is all ultimately my fault for ordering a Thai dish at a Japanese restaurant.

Anyway, shortly after receiving the dinner the waiter checked in with us and asked how the food was. I told him I wasn't crazy about the Pad Thai. I wasn't rude about it, just honest. Nothing was said or done on his part. He just walked away. I ate somewhere between a fourth and third of it simply to fill myself up some and pushed the dish to the edge of the table. Also, our water glasses were never refilled so we ran out of something to drink halfway through dining.

Giving two stars solely based on the interior design. It's a lovely...

I had haru last night with my family and the entire time after ordering our food, our waitress was no where to be seen. Our food took 1 hour and 30 min max to come out. The waitresses are “speed walking” to other tables like mad chickens when really no others need help. My daughter went to the bathroom and came back telling us that you can see the waitresses no doing their work and just standing there on their phone or chitchatting. One thing that I noticed about this restaurant is that their menu has mostly the same food items as Kinjo. The food at haru is way more expensive and when all of our families food came FINALLY the food was dry or not that good. The chicken habachi we ordered, the chicken tasted overcooked and very chewy??? Im questioning whether it’s chicken or not. The kids wanted boba so we tried it. We are from NYC and the boba from haru was so different. It doesnt taste like it came from authentic tea. The original boba tea we ordered tasted like it came out from straight powder and water thats mixed together. We can see the one of the staff is having tension between on another and we are just trying to relax and have some food but the waitresses are just yapping so much and so loud. Even though the “atmosphere” is nice and cool, it hurts my eyes. This restaurant has no originality and unless you want overpriced, not very good quality food, and get ignored by your waitress you can...

Our group did the at home hibachi service that was offered through this restaurant. During the reservation process, I saw on their website it says a surcharge travel fee will apply to destinations further than 25 miles. We were only 18 miles away and they tried to rip us off saying there would be a $200 travel fee. After bringing up to them that their website says otherwise, they dropped the travel fee and said they "forgot to change it to 15 mile radius on the website". I had to confirm about 3-4 times via email and/or phone leading up to the event along with putting down a required $200 deposit. I called the restaurant around 5:30pm again to confirm that our chef would be showing up for our 6:00pm reservation that night, and that's when they admitted to completely forgetting about our reservation! They asked if a 7:30pm arrival for the chef would be okay - I declined that offer and requested a chef to get there for the original time I requested. After some chaotic conversation back and forth, the chef arrived around 6:45pm and left by 7:30pm for another party according to the chef. Unfortunately, this was a chaotic process and felt rushed throughout. Our chef was great/entertaining, but this needs to be more organized if they are going to continue to offer the outdoor at...