Romeo Ford of Saratoga — Local services in Town of Wilton

Nice folks work there but they are not the most responsive. Saga is still going on, but I got an email from the dealer to do this review so I will. My truck is still not fixed. Problem is that the rear camera will not go on when the weather is cold. After a few minutes it works normally and always works if outside temp is over about 45F. Car has been to this dealership three times and still not fixed. First time they replaced camera (which made no sense to me as the camera doesn’t warm up back in the tailgate, but Ford computer told them to change it, and since this is warranty repair, they did as Ford said. This was two trips because I had to bring the truck back when the part came in. Second appointment, the computer says it’s an electronic part behind the dash that links all the different features of the truck. They replaced it, but camera wouldn’t work the next morning. Third trip: at my request, I get to speak to the manager because the service rep was not returning my phone calls. (I had told her I didn’t want to bring the truck in until she had gotten directions from Ford as to what to do next.) The service manager told me they would offer me a loaner. So I brought my truck in and got a brand new Subaru Outback as the loaner. Fantastic: 12 miles on the car and all the stickers. They get credit for doing the right thing by providing the loaner. But four weeks later, they still have my truck. I called from time to time. They didn’t call me. I was told they identified another electronic box in the dashboard. Ford told them to remove the box, keep it warm overnight, and reinstall the next morning. Camera worked. First I was told the part had been shipped. Next week I call and am told first information was wrong. At that point, I still had their Subaru. After about a month, I call them to see if part has come in. I called because I was leaving town and I wanted to be a nice guy; if the part had come in, I wouldn’t be able to give them their car back until my return. This time, they tell me that the part is backordered, won’t be there until next month. And, they want their car back. At that point, I’d put 1800 miles on their Subaru. I tell them that if I give them their car back, I will have no incentive to get my truck fixed, but, I did give it back to them. I also suggested that they try to find the part my other means, like doing a Google Search by entering the part number. The parts guy does it, while I’m there, and tells me he sees it as available from a few places. That was 12 days ago and I still have not heard from them. I’m guessing that they won’t get the part elsewhere because they might not be reimbursed by Ford. I think are only trying to get it through the Ford warranty system. These are nice, well meaning people but I don’t think they are trying their hardest nor are they thinking outside the box. If I were them and cared about customer satisfaction, I would try to find the part from other vendors than Ford. I would even take one off a truck on my lot if I had to. Six weeks have passed and the only message I’ve gotten from this dealership is an email inviting me to give this feedback. January 29, 2019. Follow-up now four days later after posting this review, and getting a reply from New Country, which you can see below. So, the Ford dealer writes that it is sorry I have had a bad experience and to please call to see if there is a way to solve my concerns. My first thought, when I saw that reply by whoever works in the dealership (could that reply be computer generated?) was, well you have my number, why don’t you call me? Nobody did. So, this morning I called and wound up leaving a voicemail for the same Service Manager I have been dealing with. She calls me back late this afternoon to tell me they have no new word, they are unwilling to procure the part through other channels, and will only do so if Ford gives them permission, which I’m not even sure they have sought yet. Still no update on when they expect to...

I purchased a new 2020 Ford Transit from Mackey Group Mackey had the only high roof AWD in the whole area, thanks covid-19, I have dealt with plenty of dealerships in the past, but none of them with the lack of professionalism that was showed after the purchase.They couldn't even produce a signed contract upon the transfer of ownership. I did a build on ford.com and sent it out to all local Ford dealerships. Mackey's sales replied, "we have one" It didn't have all the checks on the shopping list but it had some, most importantly they said, they could install some of the list items right there at the dealership. Well, they sent it out to a local up-fitter to have shelving installed and I guess the extended heated mirrors and a 3500 watt inverter. Aftermarket ! If it weren't for the warranty, I wouldn't have minded. The mirrors don't work right and they installed a 1200 watt, I payed for a 3500. Also Mackey installed the trailering wiring harness when it came in and caused a problem with the computer. Mackey had my company vehicle and all my tools for 12 days and didn't offer a loaner until the last Friday. They won't give me the up-fit inverter I ordered or the factory up-fit and they won't fix or replace the mirrors. Basically they took money for ford installed parts and went on the cheap. Then, The Mackey Team, was instructed by the Chris Mackey, not to even answer my calls or deal with me in anyway. I am bringing the Transit to my local Ford dealership. It really is a shame when you count on people that say, In their own words from their site.

At Mackey Auto group, our personal goal and professional responsibility is contributing to the betterment of people... our customers, employees, community members and manufacturer partners. Being "family-owned" means more than just having second-generation Mackey family members involved.  Our employees and their 100 families, are an integral part as well.

The secret to our success is building our business around the very best people, valuing hard work, effective collaboration and mutual respect. It's about how the Mackey Team treats others, and each other.

Our promise is that we will always work to provide world class service and top quality products...creating valued long term relationships,  and providing industry leading excellence for everyone who visits our dealerships each and every time. Mackey Commercial When searching for a reliable, hard working commercial vehicle to meet your business needs, you need more than a great deal! At Saratoga Ford, we realize that you want to work with someone who is not only an expert in making the right vehicle recommendations for your situation, but who respects your valuable time and hard-earned money. Your Commercial Business-to-Business Vehicle Connection

Well I got to say, they didn't care much for my business... Thank you Scott for at least...

I love the 2013 Focus Titanium that i bought. I feel like i got a pretty decent deal all in all. The salesperson was good, he was very willing to help me get the best deal i could. Haha. Honestly i dont know if i would buy another car from them though. Ive worked as a technician for a different Ford dealer locally and i really question if they really even check out their used cars. If they do, they certainly didnt do a very good job on mine. I had the car less than one, thats right ONE week, and had to replace a 200$ battery because it died and left me stranded in a parking lot. A very simple test would have shown that the battery was no good prior to the sale. But, it doesnt end there. I couldnt understand why the alarm kept going off all night long at random intervals. Since day 1. Come to figure out that the hood latch was bad. So, off goes another $80 to the Ford dealer this time. Probably could have figured that out on a test drive if i was able to actually take one since the driver display would intermittantly pop up an "open hood" warning but, you know "pandemic" and all that. So now i was up to almost 300$ in the first week after my purchase. Okay, whatever, i like the car so it is what it is. But WAIT, its still not over! I started to really notice that every time i hit the brakes to stop, im kind of fighting to keep the car from pulling to the left. So, i pull off the left front tire to look at the brakes. Looking at it from the outside, everything looks pretty good, other than over half worn pads, it looks okay. I proceed to remove the caliper and AH HA! There is the problem! Very clear to see! The top of the inside pad has roughly 5mm-4mm remaining and the bottom has MAYBE 2mm. Upon further inspection i find that the lower caliper pin is siezed right up. It took about a half hour on the workbench to finally convince it to come out without destroying the rubber. So now i add another $150 for new pads and rotors on my new used car. I guess i should be greatful that they DID actually replace the rear pads and rotors, because they definitly didnt do a damn thing about the drivers side seatbelt that barely retracts that i mentioned to the salesman before i even picked up the car. I have done used car checks for Sales departments before and lemme tell you, this would have been totally unacceptable. Ive waited a few weeks to actually write this review because honestly, i wanted to relax a little bit before writing it, less i say things that Google deems inappropriate. I never expected to have to drop another $500 plus my own personal time, on a car purchased off a dealer lot. All things aside, i do like the car. And thats about it. My chances of going to Saratoga Ford/Saratoga Subaru for ANYTHING else......