PANDORA Jewelry — Local services in City of Syracuse

Monday I went into the store to purchase a ring for my girlfriend's birthday. I found the exact one I wanted and told the woman helping me, which was the manager, that I needed a size 9. The woman then proceeded to tell me that I did not want that size and that she was wearing a 9 on her thumb. She then recommended a size 7 ring. I was hesitant, knowing my girlfriend's size, and asked if the ring didn't fit her could she exchange it for a larger size and was ensured that would be fine. I gave my girlfriend the ring the next day and just as expected, it didn't fit. We returned to the store right after so she could get her size 9. However, we were told the biggest size they had was a 7. I asked to speak to the same manager as the day before that persuaded me to buy the 7. I explained to her that my girlfriend needed the size 9 and that I didn't appreciate her telling me not to buy it that day if they didn't have anymore. I said I was mad she told me my girlfriend could exchange the ring for a larger size when apparently there were none in stock! The manager then told me she never said that to me and tried to convince me I didn't know what I was taking about, and might as well have called me a liar. They ended giving my girlfriend the ring on the display (size 8 1/2) and didn't bother to clean it, box it, or put it in a bag until we asked for one. Although the jewelry is very nice, my girlfriend and I have concluded that as customers, we are only treated kindly if we are purchasing something. The customer service when returning/ exchanging is extremely poor. I felt very disrespected and will not be returning; there are plenty other...

Bought a set online and when I didn’t get it but money was taken from my bank account I was told the order failed. I re-ordered the set and did receive that set a couple days later. About a week passed and the 1st order arrived. Because I didn’t need 2 of the same, I took it to this location to exchange it. I was told I couldn’t because it was part of the buy 2 get one free. When I asked if I could at least exchange for equal or lesser value the manager told me no it would mess up her inventory. Took to sangertown location and they were more than glad to help.

On a side note, at Christmas time I was in this specific store and watched as a young couple came in and asked to make an exchange and they were told no by this same manager who she then accused of stealing from them. Called security and made a big scene in front of customers. The man had a pandora bag and receipts and she still accused him of stealing the items. I definitely felt that she was discriminating against them because...

I went there over the weekend (Saturday). It was packed with several costumers for just two employees. As a consequence, they skipped me twice (not too thrilled about that).

When it was finally my turn, I told the employee that I was there to request the warranty for one of my turtle charms. I purchased from a different pandora store while on vacation and in less than a year one of the stones fell off. Given that I didn't purchase the charm at this specific location they told me that I had to contact Pandora directly. That is absolutely BS because that happened to me before and the manager at the Buffalo store (Galleria Mall) was able to help me out. Enough to say that is unlikely that I'll return to this specific location. I know that I can purchase the same products with better service.

On another note: I called Pandora's customer service and they sent me a replacement with no questions asked. The company itself knows how to treat costumers, is just probably this...