L'Occitane en Provence — Local services in City of White Plains

Not happy with the service I received at this location. When I entered I was not greeted, which I wouldn’t usually mind, but it was clear the employees were watching my movements. I wanted to exchange some items and was given some trouble but was able to. As this exchange was being processed, one of the employees that was watching me greeted and made conversation with another customer as they came in. I am unsure as to why I was treated differently, considering that the other customer and I seemed to be the same age and dressed similarly, so I won’t be returning...

I would give 5 stars, as the service was good. Oksana helped me purchase 9 lip balms and 9 hand lotions and a few cuticle oils. I look as the receipt several hours later at home and realized I'd been charged an additional 4 hand lotions adding an extra charge of about 60 dollars. Not sure how she made this mistake, please check your purchase and receipt before leaving the store. I got a refund easily an hour before closing, but disappointed I had to return to the store because she didn't do her job properly. The lady that helped me hardly said sorry for the...

I had such a great experience here the other day - came in for a hand cream and the associates were so friendly and attentive. They came up to me and helped me choose a product. After they suggested trying a scrub where they washed my hands, applied a product and then rinsed. My hands felt very smooth and soft! I have always loved this brand and the friendliness of the staff makes me appreciate them even...