Staples — Local services in Clarksburg

All we needed to do was purchase a computer for my son for college. Cameron was very helpful. We bought the HP and requested the 2yr accident protection and virus plan. I suspected Microsoft Office was going to be through WVU, but couldn't remember, so he sold us that, too. A bundled package that was supposed to be cheaper (#5 package that was about 400 on top of the computer itself.) We were told to come back in about 24hrs (That would have been today at noon or 1pm.) We received a phone call about ten minutes after we left the store stating Cameron had "forgotten to charge for Virus and Accident protection." Really?? We owed an additional 250? Strange, but ok.

We returned to Staples at East Pointe today after 5pm, to be sure they had more than 24hrs to set-up the computer. A rude and huffy service desk employee (Andrew maybe, but definitely not Cameron) told us to come back tomorrow. I said we were told 24hrs. That was 4 hrs ago. He huffed around, asked us if we had data recovery (I thought they could tell what we had purchased) I told him yes. He said it wasn't ready. We didn't leave. He irritably mentioned he would try to do something. He pulled the flashdrive out and said that Cameron didn't plug it in right yestrrday. He wanted us to come back tomorrow. I told him we were leaving at 8am. I needed it tonight. He asked us to give him an hour. I told him WVU was providing Microsoft Office for free, so he refunded that. I asked if I could send someone else back to pick up my son's laptop, or would they need his debit card? No, they assured us anyone could pick it up. Ok. I just received two phone calls from my husband. They didn't charge us for the plan we ORDERED. I asked how did they give a refund on Microsoft Office (part of the #5 bundled plan we had purchased yesterday) if I hadn't purchased it?? Staples guy insisted it was a mistake, but we still owed $250. My husband paid it. I angrily hung up. Less than a couple minutes later, he calls me AGAIN. Staples guy said we may have already taken the EMPTY BOX home yesterday. I'm livid at this point. Why would we take home an empty box with NO COMPUTER in it? Staples guy finds it. This was one of the most aggravating purchases I've ever made. Cameron was helpful yesterday; he just made a mistake. He is young. That's fine. But the guy today had a horrible attitude that made a simple fix feel...

I did an Amazon return today, July 10th, 2025. There was a very long line and only one clerk . He was so pleasant but totally swamped. Eventuality a management staff came and helped one person, the next customer put her items on counter and he abruptly left. I have encounter this tall , nice looking man of color that has an attitude that makes me cringe when I’m unlucky enough to deal with him. On one occasion I said something liken to “you’re very busy today “. If stares could kill I would be dead. Today he even through an empty box across the room toward the front. Another female clerk promptly removed it. He had left his phone at the counter after his one encounter. He sent the same girl over to fetch it. I felt so bad for the young man manning the return site. I will be contacting Amazon and informing them of the employee. Poor customer service. For a company that has had a rocky past you are making it...

The WORST customer service I’ve ever experienced. We went in to get a variety of signs printed for a wedding. The associate, Ashley, was so unhelpful and disrespectful that I walked out with nothing. We were sent to Ashley specifically by another worker because they said she would be helpful. Instead of being greeted with basic courtesy, we were met with a bad attitude and clear disrespect. We were polite in our request, but Ashley acted as if we were a burden, dismissing our questions and offering no real assistance. Planning a wedding is already stressful — we expected at least a little professionalism and patience when seeking help with something as simple as printing. This kind of behavior reflects poorly on Staples and discourages customers from returning. I hope management addresses this kind of conduct so others don’t have the...