Habitat for Humanity Greater Cleveland, ReStore — Local services in Cleveland

Reached out 3 wks ago, got a call back gave a detailed description of items, they told me they would take them and get back to me with the confirmation email for date/time. Got the confirmation had everything out on porch. Got a phone call that morning from the driver stating he did not know where I lived 🤦‍♀️. Stayed on the phone with him to make sure he was able to get there ( keep in mind. My street is five streets away from the store😳🙄) I had moved out of the house and now getting phone calls and messages from my landlord because there's "all this stuff " on porch I left there. Showed him my confirmation and pick up date for my donations For the poor and you mean to tell me these lazy undeserving of a job workers can't even pick up items which is in their job description. Give me a break. This is the saddest and most unprofessional business.I have ever encountered in cleveland in my whole life. What an embarrassment🤦‍♀️ I would give to ANY other place in need before wasting time with this scam of a business. If you don't want to work and help others you have NO business trying to help people in need. This place needs to be taken under new management and new staff otherwise use the building for something the city needs. Maybe a shelter? To top it off haven't received any call or email back explaining anything, but I guess what can they say 🤔 "sorry were too lazy to get your items " So NOW on top of it I have to pay to get a truck to get the items out by Monday (2days from now) or i won't get my deposit from...

I was impressed by the friendly greeting from the lady at the counter as we walked in the door. They are really trying to clean and fix this store up nicely and I appreciate it and you can tell others do also by the increased traffic they are getting. Thank you! We were looking for some things that we did not find, but as we know from past experience, we shall try back. We did find a beautiful antique-looking porcelain pedestal sink for our mexican-styled bathroom which we bought at a great price. Thank you to the man and woman who helped us. Some of their prices are great, some fair and some way too high for a thrift store, even though it's for a great cause. Thank you to the man who stepped up to help at the register when they got busy and thank you to the courteous and efficient service we received all over and even at the pick-up dock. You made a fun shopping experience even though I forgot the door latch and handles I bought on the checkout counter. Oh well, that was my fault and after all I'm only out two bucks. I just consider it my additional donation to the cause! Thanks again for everything you've done and...

I purchased furniture and when I went to pick it up THE SAME DAY as my purchase, the staff told me someone else bought it and took it already. This happens so often at this location that the staff refer to the item as being "double-sold". If you purchase from this location, be ready to take it the moment you buy it because a sold sign is not respected by other clients. Staff informed me that another client REMOVED MY SOLD SIGN from the piece I purchased, bought it, and took it off the premesis a few minutes after I left. I rented a Uhaul and drove 60 miles for nothing. On a different item for pickup, staff failed to mention the location was closed for a special event and that the item would not be available for pickup until the following week. I hope my store credit works at other Restore stores, because I will never go back to this one. The part that hurt the most is that the manager claimed not to remember selling us the...