Lucky Brand — Local services in Clinton Township

Ok, so this is my 2 time within a few months at this location. This experience is for both visits, a few months back and today. Today we were made to feel like we were bothering the female behind the counter. Spoken to as if she really didn’t want to speak to us, like we looked like we didn’t have enough $$ to spend there, IDK. I was with my 13 yr old niece, along with my sister. We were shopping for myself and my niece both wanting a new pair of jeans. This person was unfriendly , attempted to help with an attitude, and just made us feel uncomfortable with the tone she was speaking to us with. Myself as an older individual, love Lucky Brand jeans. I was introducing them to my niece so she could experience them too. Even she felt uncomfortable with the tone/attitude that was projected on to us. The first time I experienced this a few months back, I said nothing. The same experience twice is unacceptable . We were the only customers in the store at this time so it’s not as if she was overwhelmed with customers . There was no one else there at that time. We decided we did not want to spend our money there. The store is always so neat & very organized, glad for that. Now put as much care into customer service as you do store appearance . Both times, doesn’t matter if you were the manager, non manger, whatever type of employee we were dealing with, that’s the kind of service that hinders your business and stops customers from returning. We went and spent our money in the Hollister store. Cheaper and a lot more friendlier, and they...

I purchased two Lucky jacket designs online, one of which took 3 shipments to get one that didn't have defects in the stitching or buttons. Once I got one of reasonable quality, I folded, bagged and boxed the others (five jackets) back up to return to the store.

Despite attempting to make the return as organized and easy for the store staff as possible, an initially welcoming, pleasant greeting quickly turned cold when I replied, "Hi, thanks! Yes, I have some returns to make". The sales rep looked at the box, immediately changed her facial expression and tersely asked. "Oh...don't you ever shop in the store?"

"No." I replied. "I live pretty far away, so it's not particularly convenient for me." (Also, they don't even have this jacket style in the store.) When I attempted to show how I had organized the jackets, I was coldly interrupted. "Ok," I replied. "I was just trying to make it easier for you."

A couple accusatory remarks were made during the return process, one of which was that I didn't even open some of the jackets. I reminded her that I had, but that they had defects (which I previously stated prior to the return even being started). When I asked a question about the return receipts before leaving, I was also given a very impolite response.

In a nutshell: No, I don't shop at the store and based the interaction I had with a particular staff member here, I wouldn't...

My 14 year old daughter and I were back to school shopping. We stepped into the Lucky Brand store at Partridge Creek Mall. We were immediately greeted by a young blonde associate.Letting us know there was a buy one pair of Jeans get one half off. She was attentive and knowledgeable, assisting with our needs. Though many of the cut of jeans they had on stock in her size that day were to long in the leg. We did find one pair that had just the right fit and was very flattering on her. We were about to check out with our one pair on jeans when the other Gentleman clerk at the register was like how about Mom. He gathered a few pairs that he thought would work for me. He had nailed it their was one pair that was like it was customly made for me. This Lucky Brand store gave us positive experience. The store welcoming atmosphere and a laid-back, Americana-inspired style. Made it an experience! The Pricing, including sales, was reasonable for the quality and style. We definitely will...