KAY Jewelers — Local services in Clinton Township

Kind of upset with the service I received today. I came in maybe two or three weeks ago for my fiance's wedding ring and had some of the best service ive ever recieved at a jewelry store. Our visit was filled with funny stories, she helped us understand different materials and how they can be sized or can't be, she helped us not only save hundreds but also in a way that would help our credit. Needless to say this girl deserves a raise, she was amazing! So now here we are today and I go to pick up the ring for my fiance. Things went well, I got his ring but I was taken care of by a completely different person and that didnt go so well. The ring was perfect, perfect fit, and put a huge smile on my face. Well that nudged me to shop for a ring for my step daughter and friend, i still had funds available and since his ring turned out so nice why not? Well the lady now taking care of me this time was not very talkative and strictly business. This was a completely different visit then last time. I found a lot of rings I loved and in my price range but I was missing the opinion of the person i was getting it for so I was thinking of just coming back next weekend. As soon as I said those words the glass was closed locked and she was on to talking to the next customer as if I was never there. I was not done looking..I had questions..I wanted to look at necklaces for myself for the wedding and yet because I wanted to wait until Saturday for the ring i was looking at and not making a instant buy i was thrown aside. Complete disrespect on her side. I'm glad I already got his wedding ring and I can wipe my hands of this place now. I WILL NOT be buying anything else from here. Today lost my...

My husband and I got our wedding rings from Kay (lakeside mall) over 10 years ago. We started going to Partridge since it’s the closest around. We went in two weeks ago to drop off my wedding band and my husband‘s ring to get cleaned and they said we had some loose diamonds. They also took my other wedding band that they said had loose diamonds on it. We also wanted to go shopping For our son who wanted a necklace. When we arrive to the store, no one greeted us, which was whatever… It took 10 minutes before somebody asked if we had been helped. Finally, when one of the women came over to help us, she was extremely rude and said OK. What do we want, not how can I help you? What brings you in today? Zero “ bedside manner“. Once we told her we needed a few things looked at and that we were looking for a specific necklace. She then said OK hold on a second pull out some necklaces that had zero to do with what we were looking for, and then proceeded to pass us off to another associate. The new associate was a little nicer, but wasn’t much better. At the end of the day we walked out with no necklace and gave them our rings to be fixed. Flash forward to yesterday my husband goes into pick up the items that were fixed brings them home And both of my wedding bands are still not fixed. The one band that had two missing diamonds still had one missing diamond and the other band had a stone ready to fall out of it. Needless to say we will not be returning back to that store. I rather drive 45 minutes out of my way or go to a different jewelry store then go back to that location. I really miss the lakeside store and everybody who worked there. They were always so kind and helpful and wonderful...

My husband and I had purchased my LeVian engagement ring nearly 5 years ago at the Great Lakes Crossing Kay’s location. The ring had several small diamonds around the band that continued to fall out. I was getting them replaced 2-3 times a year and recently I’ve needed 2 replacements within the last 30 days. I reached out to customer care support and went to the Partridge Creek Kays’s location because it’s closer to home. I asked for a resolution. We attempted sending it out for repair one last time and within a week I lost another diamond.

I returned to Partridge Creek today and spoke with Mary and Maria. I was met with kindness, understanding, and resolution. These ladies have watched me go through 2 diamonds and require another. They were able to exchange rings within a budget of the same value. It was a process but they helped me get through it to make it work. My husband and I are sad that I won’t have the same ring that is in all of our wedding photos. However, I’m looking forward to peace of mind of not needing to keep an eye on my band constantly to check for missing diamonds and being frequently disappointed. I give this location 5 stars for support, I do not blame them for the issues of the LeVian ring and I’m grateful they were...