OVERRATED — Local services in Clinton Township

YIKES.

Updated review: Let's clear the air (for real): The owner’s patronizing tone and the blame they place on customers is a real bad look. They clearly have nothing better to do than reply ignorantly and immediately gaslighting a customer over a negative review. 😬😅 Also straight up lying to sound more dramatic. Nothing was demanded except a little respect for spending hundreds of dollars in your store.

The discount code mentioned wasn't the main issue—just an additional point for anyone who doesn't like getting screwed. Multiple issues in two days is also a bad look. Maybe Overrated needs to learn that good customer service is about more than just publicly shaming your customers because you think you’re right.

Since you're so keen on quoting people, yes, I said, "Okay gotcha! Thank you for getting back to me :)" because I'm polite, not dumb. But okay... go off. I even proceeded to spend another $200 after that unsatisfactory interaction because, silly me, I believe everyone deserves second chances.

"Niche" businesses that "stand behind their policies" should also stand behind the quality of their customer interactions. Apparently, some businesses prioritize Google reviews over actual customer satisfaction.

To anyone else reading: If you value being treated with respect over being lectured by a condescending business owner, this isn't the "love, transparency, and real connection" you're looking for. 💖✌️To the staff of Overrated: RUN.

Original review: Don’t know what I was thinking when I stepped into a store called “Overrated” and thought I’d get anything else. This store is 100% overrated. The items are cute and they have a good selection, however you could find them at any other similar store.

The owner is very rude and you’d be wasting your money to support their business. I had an issue in-store and the person in line after me had the same issue-neither of us walked out happy.

Discounts are not honored and the owner tried to gaslight me, practically calling me incompetent. Misleading information online and in person. Also tried to make me look like I was begging for freebies when I just wanted what I paid for.

I drove 1.5 hours to this place (over paying for every item) so I could support a small business. I was super excited about the store until I had to deal with the owner. The staff is very sweet, but grossly undertrained. They didn’t even know how to do a return 😭 The poor cashier was doing their best, but completely unprepared for more than one customer.

Don’t waste your time. The name says it...

I recently had a fantastic experience purchasing a Labubu collectible from a specialty store, and I couldn't be happier with both the product and the service.

From the moment I walked in, the staff were incredibly welcoming and knowledgeable about the entire Labubu line. They patiently answered all my questions about the different series and helped me pick out a blind box from the "Have a Seat" collection. The thrill of opening a blind box and discovering which adorable Labubu character I received was such a fun experience—the dopamine hit is real! The store had a great selection, and despite Labubu figures often selling out quickly due to their popularity, the team made sure I found exactly what I was looking for.

The prices were reasonable for such high-quality, collectible designer toys. My Labubu figure features vibrant colors, exquisite detailing, and that signature mischievous smile with nine sharp teeth, making it a standout addition to my collection. The store also offered helpful tips on how to spot authentic Labubu products, which gave me confidence in my purchase.

What really set this store apart was the customer service. The staff went above and beyond, even checking in the back for extra stock and making sure my shopping experience was enjoyable from start to finish. I left feeling valued as a customer and excited to return for future releases.

If you're a fan of collectible toys or just discovering Labubu, I highly recommend this store for its excellent selection, fair prices, and outstanding customer service. I'll definitely be coming back for my next...

I recently had the pleasure of visiting Overrated, and I must say it was an outstanding experience! The owner was incredibly kind and went above and beyond to help me find exactly what I needed. She patiently answered all my questions, offering expert advice on the best products for my skin type.

What really stood out was how genuinely she cared about helping me make the right choices, rather than just making a sale. Her passion for Korean beauty and skincare truly shines through in how she runs her store. I left feeling confident in my purchases and excited to try the new products.

If you’re looking for excellent customer service and quality Korean beauty products, I highly recommend visiting here. You won’t be...