T-Mobile Authorized Retailer — Local services in Clinton

My wife and I went in to get a new family plan. We saw three different employees and not 1 of them greeted us. There was another couple in the store being helped by one of the employees. We overheard a conversation between two employees that they need to work at least 6 hours before they get a break. After 45 minutes an employee came over to help us and didn’t say “Sorry for your wait how can I help you?” But “Did you need something?” Really?!? Customer service 101 - acknowledge every customer that walks into the store. If you are busy let the customer know that you’re finishing up whatever you’re doing and you’ll be right with them when you are done. By that time I was online getting the credit app to finish up our plan. Whoever was working Friday afternoon, they clearly need more training. When I asked for the employees name she walked straight to the back and shut the door. Very rude, very disrespectful and another example of no expectations out of your employees. As someone who has worked in customer service for a long time, you put your pride aside and take care of the customer. We went in with the intention of getting a family plan and 4 phones and left knowing they wouldn’t be getting our business. If zero stars was an option or negative stars the staff yesterday would...

Untruthful. Helpless. Humiliating. I sent my mother to this store to upgrade her phone—she’s on my plan and was eligible for a free device upgrade. Instead, she was told there was no trade-in, no promotion, and no upgrade available. The representative attempted to pressure her into purchasing a $1000 phone and then refused to help transfer her data, stating she should’ve backed it up herself. My mother is not tech-savvy and left the store feeling helpless and humiliated—so upset she couldn't even drive. I received a tearful call from her in the parking lot and was horrified by how she had been treated. Within minutes, I was able to process a free upgrade myself through the T-Mobile website and arrange a device return for credit. This level of dishonesty and disregard for customers—particularly seniors who rely on guidance—is unacceptable. I urge T-Mobile to review how this store treats vulnerable customers. Everyone deserves respectful, truthful service—especially when navigating technology they may not...

I started using their 5G home internet about a year or two ago & at the time I lived in Morrison Illinois, I never had an issue, it was fast for only being $50 instead of paying an outrageous amount of money for internet. The home internet was not even supposed to work in Morrison, their website says it not available in that location, but it worked. I just recently moved to Clinton where I bought the internet & it’s complete trash now. I can barely watch Netflix without it pausing & trying to load - don’t even get me started on trying to play a single video game without lagging into next week & that’s with only having one device connected to the internet as well & an ethernet cable plugged into my modem to my PlayStation. Don’t know if it’s just the location I live in clinton or what but I definitely wouldn’t recommend, you’d be better off just getting CenturyLink & get slightly better internet without paying as much...