Executive Cleaners — Local services in Clive

I brought in a hand stitched and painted comforter with a pet stain. I got a call from a woman who worked there and said she was familiar with this specific type of item. She recommended spot treating the stains, hand wash on gentle and hang dry. I trusted her and I got the comforter back the next day and it was beautiful. A week later my sick dog had another accident on the comforter. I brought it in and said to follow whatever that woman recommended again and wash, not dry clean. Four days later I called. They said it was out being dry cleaned and wouldn’t be done for two more weeks! I said I didn’t want it dry cleaned so get it back and I would take it the way it was. He called me back and said it was already done being dry cleaned. I went to get it and it was ruined. See the picture. The pillow shams were not dry cleaned. The circles on the shams and the comforter are supposed to be the golden color, NOT the gray/brown ugly color now. Completely ruined. I signed the waiver so they didn’t have to do anything. But still NO apology, just trying to justify it. Use this cleaner at...

Terrible cleaners and even worse customer "service". Rely on their same day service at your own peril! Take a time-stamped picture of you dropping off clothes before their 8:30 am cut-off for same day service because the manager will argue with you that you didn't bring them in until after 8:30 (we know we brought them in before because our child was checked-in to daycare before 8:30 after dropping off the clothes on the way)!

Even after you insist the manager check if the clothes are done she will tell you they are but they're at their central facility and they have no drivers so "tough luck". Usually not the end of the world, but when you send a shirt in for same day service since you need it for a wedding the next day - it is a bit of an emergency. The manager was completely unsympathetic when told the same thing and said "that's what it is, I don't know what to tell you." Then said that there is another customer coming and wouldn't discuss this further! We couldn't believe we were talking to the manager of the location! Like I said stay away...

Absolute nightmare of a cleaners. Avoid at all costs, unless you prefer to have your clothing items lost and then be treated incredibly rudely by the staff and management. An awful company. I regret bringing any clothes there. AVOID. ...