J & S Pool & Spa — Local services in Clovis

Don’t use this company. Don’t waste your money!! They do not take accountability when their employees damage your property. The cleaning kid broke my fence, and claimed it was already broken. He lied!! Plain and simple, and completely obvious how it was busted!! Cost me $1600 to replace the fence/gate. They denied and argued it wasn’t their fault. Ridiculous. I paid for the fence. I gave them another chance. The poor service continued . My pool looks horrible. Green, algae growing on tile, water fall had weeds, and filter was never cleaned. Of course the office staff did what they do best. Argued that the employee did their job. That they were told their employee told them he never saw the water fall on. Well, that’s because you have to turn it on with the lever next to the pump !!!! Told them it was some brown stuff on the tile, and he brushed it off. Well, I have photos. It’s not “brown stuff” it’s algae. The employee lies to cover his poor service, and they defend that. They do not offer to fix the problems they create other than rack up more charges to fix the accumulated damage caused by their employee over time. The office staff tried to say notes were left on my door. Lies. I call their office every month to pay my Bill, and not once have they reviewed my account, and advised me of the cleaning guys notes of repairs needed on my pool. He arrives and leaves in three minutes. He doesn’t brush a whole side of the pool, because they said they are not allowed to stand on water fall rocks, so that side won’t get brushed. Ok, but the last time I looked, and words from several other pool companies, they have that long pole to reach that side, and J & S was giving excuses. Horrible customer service and horrible Poole service. Now, it will cost me a lot more money to repair what they did. I had enough and cancelled their service yesterday afternoon. Around 9 am this morning my cameras picked up a guy in my back yard taking my pool filter out, and using my water hose to wash it. Causing a lot of mud on my concrete and splashed on my fence. He then turned on my water fall and left. I am not sure how he got in my back yard since I had a pad lock on it, and service was cancelled. I called the business and Matt tried to say he didn’t know the service was cancelled , and sent someone to clean my filter. The filter was not cleaned, and my pool looks like it belonged to an abounded house. The way they serviced my pool, and how it looks right now they definitely would not want it on their website advertising the service they did. They had no business being on my property let alone go into a lock yard. Which I’m guessing that guy jumped my fence, and was sent there to take photos in case I filed a complaint to make them pay for the repairs. Ridiculous how they can take peoples hard earned money, and treat them and their property this way!!! I would post all the photos I have of how my pool looked because of them if it let me. Just awful!

I can only hope whomever they sent out to my house today did not cause any damage to the pool pump. They did not call me to tell me someone was sent out. This guy rang the door bell, and when no one answered he let himself into my locked backyard!!! No phone call! After he left I still did not receive a call that someone had gone to my house to clean the filter. There is no way Matt did not know service was cancelled. I am sure Tammy informed them of my compliant and photos I sent the same day we argued on the phone. I do have a photo of the guy in my backyard, but I...

In April 2024, we called J&S Pools and Spa for service; the gas pool heater stopped working; this is the second new pool heater J&S installed at our house in 9 years. The first one broke after 3 years, they told us we need a new gas heater, and we did get a new one.

This time their contractor/employee (?) came to the house, took down the side of the heater placed inside what looked like an oversized screwdriver, heater started, then a couple of moments later we heard a loud explosion and everything stopped, including the pool pump. He said “this is not good” and got ready to leave. I asked for his card, he did not have one, I asked for his name he declined. He said “You don’t need it” and left

My wife and I would like to know if the this person is licensed fixing Gas pool heaters in the State of California. We asked the company, J&S Pools and Spa, 1. who was the person sent to our house, 2. if he is licensed and 3. why the explosion. They sent us a letter about why we heard the explosion. We still do not know who was sent to our house, and do not know if this person is licensed. (We never heard such an explosion coming from a gas heater.) The letter did not contain this information.

In the last 9 years or so we spent tens of thousand of dollars (installing an in ground spa, and getting connected to the street gas line and servicing it all is very expensive) with this company, and now we are sorry we did. Our advice is...

As the other one star reviews state, the owner is extremely rude and they did not show up for scheduled appointments. I took the morning off to be home to discuss the problem with the tech and he no-showed. When I called to follow up and tell them I was off work and at home waiting, the attitude of the response was "oh well". Then I was asked why I needed to be there with the tech anyway. I stated because I would like to discuss the issue with the tech specifically and see what he was going to do to fix it, I have that right. I was told I didn't need to be there and they would get a tech out sometime and the tech would call when there. I received a call from the tech AFTER he left my house stating that the filter pump turned on and was fine. THAT WASN'T THE REASON FOR THE SERVICE CALL. I communicated the issue to them THREE DIFFERENT TIMES. When I asked him on the phone if he was still at my home he stated no and that he can't wait around because he has work to do. Yea, kind of like me taking the morning off of work and waiting around for the no show appointment, I guess I can wait around but they can't. Rude and...