Xfinity Store by Comcast Branded Partner — Local services in Coconut Creek

I echo the complaints of many customers who walk into this Xfinity store and are ignored and feel looked down upon by the staff. These are a bunch of young kids that are more interested in talking between themselves and trying to look cool then they are doing a job. It's really sick.

I brought my broadband internet cable box into terminate my service with Xfinity. They didn't even ask me why. They just took it and that was it. Back to talking between themselves. Didn't really say hi to me. Didn't look at me. I was just a bother to them.

This is a terrible company. You can read the horror stories of their introductory offers which you should never fall for. I had no choice but to take the introductory offer as Xfinity was the only game in my building that had the speeds that I needed. After 2 years, I went from $85 a month to over $145 a month just for internet. It's sick. We called Xfinity and asked them to lower the price and basically they told us to buzz off. They thiught they were the only game in town and they weren't interested at all. Yes I know I should have contacted them before the two years what's up but I'm very busy and I missed the cut off date and before I knew it they had been charging me an extremely high price of almost $150 a month for 3 months. I was getting around 300 megabits per second on the download and approximately 20 on the upload on my gigabit service. Also there's a $50 charge if you go over 1.5 terabytes a month which is hard to do but still they all screw you if you do this or if you have a bunch of kids in the house streaming.

So what I did is I went to AT&T They just got 5G internet to my area within the past month. I got my 5G box for $60 a month and brought it home. No contract. No overage charges. No dealing with Xfinity or this terrible store. I can cancel at any time and apparently they don't raise rates. My speeds were close to 400 (but I'm on a high floor) for downloads and for uploads I was between 30 and 50 megabits per second.

Xfinity is a scummy disgusting company in my opinion. It would have cost them nothing to lower my rates even to $65 a month and just laid back and continued to take my money. Instead they tried to rip me off and continue to bleed me and take advantage of me. Now they're not getting anything. But here's the kicker...

The night that I took back my box to return to this store, I went to the president of the community and they were having a board meeting and I told them about my story and how AT&t has 5G that comes to our buildings and provides a much faster quality of service for less than half the price that Xfinity charges. They were shocked. It's going out to everybody in the entire community which are hundreds of people. Xfinity, you tried to rip me off for an additional $70 a month in addition to overcharging me to begin with and now you're getting nothing and you're going to be losing dozens and dozens of customers. Great...

I hate writing bad reviews. I generally don’t do so unless the service received was so poor I feel it a civic duty to warn other customers and bring such issues to managements’ attention. This has been the case with the service I received at this particular Xfinity location, which I went to with my father who had broken his phone. During this visit, we were serviced by an employee named Sean who was either a) extremely incompetent in knowing what he was doing and/or lacking sufficient knowledge of services offered by Xfinity, or b) purposefully misleading in order to not help the customer but squeeze as much money out of them as possible. During this visit I informed Sean that my father had been in the hospital and rehab due to health complications and had broken his phone while there after dropping it. Sean informed us the phone was past the return date period and to get a new phone my father would have to pay off his old one and buy a new one. This was problematic as it would cost hundreds of dollars and my father does not have extensive financial resources at hand. Without being told of ANY other options we had available to us by the rep, we had to pay off the old phone to get a new one. Upon picking out a new phone, I told Sean it needs to be a cheap phone as finances are an issue with my Dad. He then showed us a phone that he said after a rebate would only cost about $6/month. Fast forward a month or so later and I noticed my Dad’s bill did not reflect what we were told by Sean, so I called the Xfinity Mobile Customer Service number. I was told that my Dad had actually been paying $11/month for phone insurance even on his other phone, which means he should have been able to have his previous phone replaced without having to buy a new one. I was also told the rebate we were told we were given was only for new Xfinity customers, not existing ones. My father has Parkinson’s and is on disability where every cent counts. I made this clear to Sean when we were there, however, his inferior knowledge and/or predatory salesmanship resulted in us spending hundreds of dollars that we did not need to spend. I don’t slight Xfinity as whole, for the most part I have had good experiences with their call center Customer Service. However, as the company employing this employee, I due hold them accountable. Hopefully, management at this location will rectify the manner in some way, either by better training their employees or enforcing some sort of reprimand. Regardless, if this review can help one person to not be taken advantage of the way my father was then that’s all...

Xfinity has now topped AT&T as the WORST customer service experience of my life! I had Xfinity for a few years and was very happy with the internet connection. My bill was on average around 60 dollars a month. Earlier this year I received a notification that I was almost past my data limit. I decided to upgrade to unlimited data, but little did I know what I was in for. The representative told me that I would be paying $90.00 a month for my bill which includes everything. Shame on me for believing her. So I was now locked in a two year contract. My first bill was $90.00 and over the following months it kept increasing. $107, $112, $122, $138. I was absolutely furious. My bill had now more than doubled in less than a year. I found out that they signed me up for the fastest possible speed without asking. They included a "Storm Ready Device" which was an extra $7 a month. PS: Storm ready DOES NOT WORK! I contacted the store, called Xfinity, and even tried the app. Everyone defers you to the app. Somehow, after 2 hours, I was able to receive a call back from someone who lived on another planet. I asked "why does my bill keep increasing" and all I got was "I'm sorry" with no answer. After multiple times, they told me that the $90 was a one month promotion. What BS and utter NONSENSE!! Who signs on to anything for a one month promotion???? I spoke to a manager who also had no answers. I switched and found a service provided for $50 a month thank god with no contract. And after overcharging me, they have the nerve to charge me to cancel. Well, IT WAS WELL WORTH IT!! XFINITY:...