Guitar Center — Local services in Coconut Creek

The worst location I've been to, by far, service wise, and I have been to many locations up and down the east coast and in Illinois as I fly often to DJ events and usually rent from guitar center. I had an event to do on a Saturday, I had my client go in and confirmed the location had exactly what I needed. She got the pricing and all since the Wednesday beforehand. The Friday night I called to again confirm and make sure it was ok to come pick up the equipment the person that answered the phone said yup, I told them I was already in route to come pick it up and would be there in 15 minutes he again confirmed that would be no problem see you then. I arrived and no one was on the floor assisting when finally came out i was told oh I'm not doing that tonight. That's gonna take too long I asked then why wouldn't that be stated when I called in the first place. The 2 associates said I didn't speak to you are you sure you called here? I showed the number it was confirmed the correct number then restated yeah you're not getting that tonight. I left came back shortly after opening in the morning. After waiting 30+ mins a staff member that was standing there helped me. I arrived to setup all to find that 1 of the PA Speakers doesn't work, the Sub has no wires, and a speaker stand was missing out of the stand bag. I now have to go back to the store to be told to wait again when my event starts in 30 minutes. I finally got the next speaker, missing stand and wires that were missing. all to get back and that speaker to be defective also. I called the store and tell them the guy said to me you got the insurance right? I said excuse me? He put someone else on the phone that attempted to help me. Troubleshoot it being my event was now almost an hour late starting. He also stated before he got off the phone hey sorry but if it blows it blows but at least I helped you get some sound out of it right now. Good luck. When I dropped it off the next day I also realized I was overcharged for the whole thing and I was told by the associate behind the counter "ohh you're lucky you weren't charged more then that." I said excuse me? And the price is posted in a large sign right here on the wall, I was then responded to by them saying ohh yeah I'm gonna change that. I requested a manager and was told he's not there I can come back on Tuesday no one else can do anything about it other then the store...

Be very careful at what you buy in this specific location... Not sure if all Guitar Centers operate the same way but this is my story in this store...

I came here to buy a pioneer dj controller... I'm very picky with my stuff so first thing I noticed when grabbing the package is the clear tape people put on boxes when someone return a product, anyways... I ignore that detail and got the controller anyways.

When I unboxed the controller I look all around because it gave me the impression that something was wrong with the controller... it didn't look brand new. I even noticed some finger prints and many particles of dust which is not normal. I said... well, maybe is the manufacturer who touched it and I kept the unit.

After few days the controller became unresponsive from time to time, so, since I got the warranty I sent my wife to return the product to the store. She came back with an even worst product... The box was bent in every single corner with at least two or three holes around the box.

I went to the store very upset to complaint and they answered...

Employee: "When people return and Item we verify that everything works and if so we put the item back in the shelf."

Me: "What?!? You sell it like brand new?

Employee: "If everything works, yea!

Me: "I want a brand new controller shipped to my house from the manufacturer... I don't want anything coming from this store then.

Employee: "Ok cool, that's the only way you'll get a brand new controller because all we have here in stock are used (but labelled as brand new)."

Me: (I look to the shelf and they had like 8 in stock...) All of those are returns...? Please let's place the other with the manufacturer... I wanna leave now!

Summary:

They sell stuff to you as "Brand NEW"!!! when in reality is just a returned product someone else had before you. That's why the second controller I got had finger prints too and the box was so beat up. Maybe the last customer had it at home for 6 months or who know for how long and then returned to the store... the store then checked if it works and if so they will put it back on the shelf and then sell it to me! ...or to you!

CONGRATULATIONS!!! YOU JUST PAID FULL PRICE FOR A "BRAND NEW PRODUCT" JUST TO FIND OUT SOMEONE ELSE ALREADY HAD IT BEFORE YOU!!!

At this moment I'm waiting for my controller... We'll see...

Service is dreadful on every level.

1. I wanted to arrange lessons for my daughter. I called for several days and no one ever picked up. I went in person and the individual who coordinates lessons was away for days. There was zero coverage. I left my info, my info was lost. I was told a manager would call me to assist. That call never came. Fail #1.

2. The lessons coordinator finally returned days later and lessons get scheduled. On the day of the lesson, no one was present to assist. I made eye contact with a gentleman playing piano for leisure and thought nothing of it. 5 minutes go by, 10 minutes go by... Finally, the guy stops playing piano and asks if I need help. Are you kidding me?? He was one of the instructors. Fail #2.

3. Said instructor is the individual who provided a lesson for my child. Following said lesson, I had to hunt down the coordinator, who was never seated at the front. I was advised lessons need to be consecutive. We align on the day and time, beginning the following week, he locks us in, I add it to my calendar and advise we would see him next week.

4. The next week, I see the coordinator, check in, and he confirms we would be seeing the same instructor. Lesson was at 5 p.m. 5:00 comes and goes. 5:10, 5:15... the instructor finally comes out, with his backpack, makes eye contact with me, and proceeds to clock out and leave. At this point, I am livid. I left work early to bring my child in.... There are several people needing assistance and ONE employee. When I finally get to ask what is going on, I am given a run-around and complaints about things that have nothing to do with me or my child's lessons. It isn't too hard to know that 300 students cannot be properly handled by one employee. He then tried to gaslight me after fiddling with the computer by saying our lesson was the following week, which was 100% FALSE. Fail #3.

I have never seen a business work so hard to not earn money. I would rather pay double the cost for lessons for competence. I am forfeiting the remaining lessons.The lack of care and customer service is much too...