Pyure Salon-Coconut Creek — Local services in Coconut Creek

I was physically injured and traumatized on 6/15 as she's proven to be deceptive, non-accommodating, ZERO sense of damage control ( a term Leah at the salon was using at my last appointment when the final damage happened) and absolutely careless about the reputation of the salon YET every appointment, 3 of them, 4/21, 5/18, and 6/15, I left looking worse and I've photographed the results from the beginning. -When I say traumatized-I do not exaggerate as there was hysterics at the amount of my hair falling out. At that time, the burn on the back of my neck did not yet surface from the products. I have exhausted my communication with "manager" Maria or Lisa for the shameful and client-offensive reasons stated above for the treatment I've received. Ali had 3 opportunities to not ruin my hair, BURN ME, cause chunks of hair loss and a stylist to react to the point where they offered me wine to calm me down once I saw the damage they caused to my hair. Have I stressed enough yet that this was the THIRD appointment-with the following one being worse than the last? Yet I am being told by Maria to come back in to allow them to fix my hair?! Because 3 attempts/appointments could not do it-yet I should trust any stylist, the manager, and this salon as a reputable business overall to ever service me again? I've already reached out to Aveda Corporate. Next will be Florida Dept of Health. Next, we can take this to small claims court. And all I requested was a full refund of the money I paid, $705, and to be clear that I will never use your salons nor recommend anyone to them again. Now I am requesting to be contacted by either Christine Boccia, Elan Levy, or your "guest relations specialists" that you publicly share as having. After having sent the above information to the manager I was given the chance to get my money back as they sent me an "offer letter" on June 21st. On June 23rd I received the following... "Good Afternoon Amanda, since we have not heard back from you with the signed letter, I will assume you decide not to accept. At this point the offer is no longer valid. If I can be of further assistance, please do not hesitate to contact me. Thank you" On June 23rd I responded with the below... In thoroughly reviewing your written offer to me dated June 21st, 2 days ago, I struggled to find a due by date, indicating that if not returned by such, the offer would be void. I do not need to provide details from the time between accepting and returning the offer, however I will. A paralegal from my attorney's office as well as my medical provider was also reviewing, taking into account the damage, exceeding more than the monetary piece as you are well aware of. I was generous and amicable in considering to accept only the monetary amount then walk away quietly. Furthermore, your threat to rescind the offer can only be taken as such, causing me further duress after what I've already been through at the hands of your salon. If this is the route you choose to take, then I will as well proceed with legal action including reporting the matter to the Dept of Health and the property management company of the Promenade. Please let me know how you would like to resolve this offensive and shameful treatment of me, your client at this point. My intention was to resolve this matter and accept your offer following the review by my advisors; however the length you have gone to put me through additional stress and duress, followed by your threatening and abrupt revocation of the offer, indicates to me your true intention is not to make good on your word. Thank you for providing with that in writing.

I would like to be contacted directly by Ms.Christine Boccia at her earliest convenience."

It is September 17th and I have been WAITING to post this review to ensure that EVERYONE see's this!!!! DO NOT GO TO THIS SALON for any color related treatment! I really expected better from such a reputable company and have had nothing but headaches since all of this happened. THE WORST EXPERIENCE EVER! There is nothing in this...

Horrible experience. Unless you have someone who works there and knows what they are doing, new customers have a great chance of a huge disappointment. I decided to get my hair done back in February for my wedding anniversary. I was given an appointment really fast for consultation in which i was walked around the salon which was really nice, and the person that would be working with me asked me what I wanted to have done, I showed pictures, as well as she showed me pictures and I felt like we had an agreement as to what I would be having done. She told me i needed a color correction which i know was right however when I finally went in to my appointment she left me a yellow blonde with a mousey grey dark color on the back of my head. She did not blow dry my hair so when I left I didn't feel like my hair was that horrible until i got home. I was so upset when I called back the next day they told me she wouldnt be in until wednesday and I work full time I could not imagine going back to work that day however, they told me YESSENIA was the only one that could fix it. Due to that reason I had a temporary fix from someone else, and when I went to the salon they told me bc of that fix I could not have my hair evaluated. I believe that it is unfair that they wait so long to accomodate you for a revaluation. I had pictures to show and in fact when she was processing my hair with all over highlights people kept coming by asking her what she was doing that was taking so long. I had a gut feeling that something was happening. Then when she was washing my hair she kept applying more and more color like she was trying to fix something. When I called to speak to a manager for the second time I was addressed by a receptionist who told me the person that did my hair was actually in training and that that was why my hair did not come out so good. I could not believe what I was hearing as I never signed any disclosure stating i was okay with someone practicing on my hair. A couple of weeks later when I was due for a touch up by Yessenia another person calls me and apologizes that my upcoming appointment with Yessenia wont be possible because she is no longer coloring hair !

Now I was really determined to get the 350$ back from the merchant but of course I signed for the payment so in the end im the one taking a loss. My hair was left fried, and in horrible condition. However, on the plus side I met an amazing lady who owns her own salon and does amazing work. A true artist and I know that without this horrible experience it would not have happened that way.

Once again, unless you have someone who has been working on your hair for years, and is experienced like some of their seasoned employees, new customers will be handed off to new trainees that are still...

Horrible. Not even because of the hair services themselves. The stylists/ colorists are great. But the way this salon is run is complete and utter nonsense, and the manager Lisa is even worse. First of all, the levels system makes no sense. When you ask someone (a receptionist) on the phone about the levels, since after all this CAN be very confusing, they act like they have no idea what you’re talking about. Maybe they do have no idea, who knows. All I know after trying out this salon is that it’s EXTREMELY overpriced. Most people like myself want to use this “level” system to their advantage once they understand it and go to a higher level stylist/colorist to ensure that professionalism is guaranteed and that you will without a doubt love your hair after visiting. I do this on my first visit and leave with a good result, happy with my hair, but the pricing is EXTRAORDINARY. After highlights and a cut with the “highest level” stylists/colorists, you’re paying hundreds of dollars for something that could’ve been done just as well by a smaller hair salon, etc. Don’t let the “Aveda” name fool you, it’s all for the branding. So, I keep the pricing in mind, happy with my hair, and come back for the same services again months later. This time I choose to go to a lower level colorist and stylist considering they could probably do the same job for less money. I might’ve just had a bad experience with which lower level stylist I chose, but I did not like my hair at all. I was told this colorist was very young, still training, basically, and I’m wondering how she’s able to do hair at all. Complete rip off. I try to give this place one more try and never actually ended up making an appointment. I called to make an appointment and a manager Lisa answered. EXTREMELY rude. They had added some new credit card policy where you now have to give a credit card over the phone to book an appointment. When talking about this with the manager, she was COMPLETELY and UTTERLY rude and unprofessional. She talks as if I’m someone on the streets of New York, where I’m assuming she’s from, without any delicacy or customer service undertones at all. Just aggression and like she’s screaming at me over the phone. I didn’t make an appointment then. I found a new salon without the “Aveda” branding and have never given this place a try again. I spend less money for the same “high level” quality color/style. The pricing, manager attitude, and just the way this salon is run is just a joke. They obviously only sell Aveda products, which are also overpriced. Go somewhere else that isn’t an “Aveda” cult. People only go here because they can afford it. Find somewhere else, don’t...