David Gardner's Jewelers — Local services in College Station

I apologize for the lengthy review but I want to give as accurate and honest of an account of our experience as possible. My husband bought my engagement ring in October of 2019. The ring he bought was a beautiful 7.5 thin banded solitaire diamond and gold ring. In the summer of 2020 we had to bring it in to get a prong fixed because it had bent out of shape and we were worried about losing the diamond. The repair process only took a couple days and we had no complaints. Up until March 2024 the ring gave us no other issues. On March 11th I woke up and noticed the band had broken in the back with no apparent incident other than normal wear and tear to cause it. We paid to ship it to DG's on March 11th and on Mar 20th we received it back after paying a minimal fee for the fix. We had thought it was covered by a lifetime warranty but were informed that is only if you bring it in for servicing every year. The repair looked sturdy and the ring appeared good as new but the shank felt larger than a 7.5. They admitted to not having double checked the size before they sent it back to us and they provided us a return code to ship it back. We requested they resize it to a 7 instead of the 7.5 we had bought it at. We sent it back on March 21st but did not hear anything for several days from DG's so we inquired into the status on March 29th and they said it had not been finished yet. On April 2nd we called again and they said it was finished. We received the ring back on April 3rd and the sight of it brought me to tears. The quality of the ring appeared to have been compromised in the resize and the shank was even thinner in the back then before the resize. The shaping of the shank also appeared to have been affected in the resize. Sadly disappointed and somewhat uncertainly we sent in the ring yet again on the afternoon of April 3rd. Over a phone call on April 12th we received apologies and an offer for them to re-shank the band for a discount. We agreed to this and checked back on April 16th but the ring had not finished being repaired. We checked back again on April 18th and found out the repair had been completed and one of the clerks sent us pictures. It appeared to have been repaired satisfactorily but after asking them to double check the size on April 19th before sending it to us they found out it was a 6.75 and not the 7 we had requested. They promised us they would do their best to quickly resize it again, and send us pictures again so we could pay for our ring and get it shipped back. We received the repaired ring and a piece of the old thin shank in the mail on April 24th without notice or the promised pictures before shipping, albeit without having had to pay for the re-shank or shipping. However, much to our relief the ring fit and looked beautiful. On May 13th I bumped my ring finger up against the inside of our vehicle and noticed within a few minutes the diamond had fallen out. In despair we searched and thankfully found it. I am suspicious that the diamond might have been loose before it got knocked out due to the quality of the ring being compromised after so many recent fixes. We have made the decision to get it repaired locally where we live and not at David Gardner's. I want to give them a second chance but we do not feel comfortable yet again shipping an expensive piece of jewelry to jewelers who have misplaced our trust. Attached is a photo of the ring shortly after it was purchased in Dec 2019, pictures after the poor repair in April 2024 and a picture of the ring after the diamond fell out in May 2024. Update 06/24 After I initially posted this as a 1 star review I received a heartfelt apology call from David Gardner himself with a request to give DG's another chance. Unfortunately we had already sent the ring into local jewelers. David Gardner kindly offered to refund our repair cost and we received a hand written apology letter and compensation in the mail. I recognize that if we had been local customers our repair experience likely would have gone...

Normally don't write reviews, but wanted to post my experience. I originally went to the store just before close on a game day where I was already in town from Houston. I had all the info in hand on what my girl friend wanted and had a pretty good idea of what I wanted to get her for an engagement ring. I originally spoke with Lisa. She was very nice and sat down with me to take the time to go through everything. I expressed that due to the distance and my schedule, email would be the primary means to reach me.

When I left, she had a list and would look into some setting options and diamonds/gemstones that could go along with it to match my budget. This was Oct. 11th. She stated that she would need a few days, but would email me with some options. I wasn't in a hurry so I was happy at that point with the service.

A week goes by with no word so I send an email politely requesting an update on Saturday the 18th. I mention that I have recently received a raise and would like to move sooner on seeing options to make a decision and purchase. She responds back via email the same day that she had researched some options, but due to a family death, she wouldn't get them to me for a few more days on Tuesday the 21st. I wish her well and state that isn't a problem given the family situation.

Almost a week later on Friday the 24th, I still had not had any follow up, so I emailed again asking for an update. I received no response and again email asking for an update mentioning I am growing concerned with the lack of communication just shy of a week later on Thursday the 30th. I attempt calling, but have to leave a voicemail. Lisa finally responds back via email that day with a few setting options. No apology for the poor communication or anything of that sort.

I review the options she sent and respond back the two days later on Nov. 1st about the options presented asking some questions and telling her which direction I would like to proceed with those potential additional settings options. Since then, I have not received any update in any form. I basically gave up that apparently they were not taking me seriously as a customer.

If I am planning to spend several thousands of my hard earned money at your store with your employees, I expect to have at least a decent line of communication with them through whatever means you allow. If email, which I prefer, was not best for you all, then Lisa should have told me that from the beginning. I feel like while they appear nice on the outside, they could care less about potential customers on the inside based on my experience.

Jokes on them I suppose. I am in the process of purchasing from a leading competitor for around $3500 for a beautiful engagement ring. If you plan to buy from them, I would highly advise you live in a nearby area so you can actually go into the store. Otherwise, be prepared to fight with them tooth and nail for any decent...

I do not know where to start because I cannot say enough good things about David Gardner's Jewelers! I hope my story will help show that this company cares about their customers and will go the extra mile to help ensure you get exactly what you are searching for.

My story begins 10 days before I was planning to propose to my girlfriend. I had been working with a large jeweler for two months to design what I hoped would be the perfect engagement ring. When I called to confirm the ring would be ready for the big event, the other jeweler told me they would need 3 more weeks to complete the ring.

In a panic, I called my brother in law who urged that I talk to David Gardner’s Jewelers. I agreed and had an appointment set up for Saturday - 7 days before I was planning to propose.

When we arrived the next day (BIL and me), David Gardner and Wendy we’re there to greet us. I explained the situation and they assured me that they could have the ring made and ready in time for our engagement. The ring was a fully custom design, so we spent the next three hours talking through the design, metal (type, color and carat) and diamonds. Wendy was great throughout the entire process - she listened intently to ensure she knew the exact design I was looking for, she was very patient despite all my questions and she provided great advice to ensure I stayed within my budget.

Throughout the next 7 days, Wendy was great to communicate with me on the status of the ring and reconfirming that they were still on schedule. Fast forward to Friday, the day before the big proposal and 6 days after I first walked into David Gardner’s Jewelers, Wendy to called me to let me know that the ring was ready for me to pick up.

The finished product was perfect and looked identical to the ring I had described during our initial meeting. Six days from initial meeting to completion of the ring, and they absolutely nailed it! If you are in the market for a quality price of jewelry, you should walk into David Gardner’s Jewelers and ask for Wendy because I know they will wow you with their personal customer service and quality work. I know they have wowed me and will have my business for...