Bob Moore's Sports Center — Local services in Colleyville

It was my brother's birthday and he was upset that we weren't able to do anything special for him; because of financial reasons. We decided we would be able to afford a family outing to Bob Moore's. All 5 of us rush to the car in excitement that in anticipation of saving my little brother's birthday from complete disaster. We arrive at Bob Moore's; all of us smiling from ear to ear. Unfortunately we did not check the time when they close, and we only had 25 minutes. Oh well, that is enough time to hit a few buckets, and have a great family time. "Two medium buckets for us all, please sir," I said with excitement. "We close in 25 minutes," answered the older gentleman behind the counter with a blatant attitude of annoyance. "Yeah there are five of us, we should easily be able to finish two medium buckets by then," I answered. "I'll give you all one small bucket," he answered back. "One small bucket! For all of us? There are only about 30 balls in there. We will all finish a single small bucket within two minutes. There is still 24 minutes before you close. Please, it is my little brother's birthday," I plead with him. "One small bucket. Take it or leave it," he said. "Please, at least one medium bucket. That's about 3 times more balls, and I bet we will still be out of here before the majority of your other 20 patrons hitting balls right now will be. It would be as if we were never even here, and you make more money," I pleaded again. "Only one small bucket," was his answer. At this point I looked over at my little brother's face. His countenance completely changed from that of excitement to that of hopefulness, slowly realizing that we were not going to be able to do anything fun on his birthday like he predicted. I admittedly lost my cool (which has never happened), and I raise my voice to plead with more conviction that what the clerk is proposing does not make any sense at all. Trying to get through to him that he will make more money from us, and we will be gone before any of the other 20 golfers leave - after I notice the astonishing amount of balls in most of their large buckets still waiting to be hit. I explain again that we are trying to do something at least remotely exciting for my brother's birthday, and this will surely completely ruin it for him. He takes a look at my brother, then back at me. "One small bucket," this time with a subtle smirk - I believe because he successfully was able to get a rise out of me. I couldn't believe it. We all walked away with disbelief. Heads fixed to the ground. Everyone silent. All of us trying to make sense of the situation. My little brother bravely holding back tears, trying to understand why someone would act that way. Maybe even trying to understand what he did to deserve this on his birthday. I put my arm around him as we drag our feet to the car. I can't think of anything to say to make things better. Just the word "Why?" repeating in my mind.

This incident happened over five years ago, and I still remember it as if it was yesterday. It was the single worst consumer experience I've ever had. I have yet to go back to Bob Moore's, an establishment that I used to frequent weekly, and instead I drive twice as far sheerly out...

Update - Bob Moore management reached out to me to see if they could help. They found my son’s driver head. Communication from Lisa was outstanding! Thank you!

Awesome place to hit some balls.But lacking in communication if something doesn’t go well. My son’s driver head flew off when he was hitting two weeks ago. We could see it on the range. E was reluctant to go get it for fear of getting hit. We called the next day. Sorry, nothing was turned in. Maybe the maintenance crew will find it. Called again the next day. Got my number, same BS, can’t find it we'll call you if we do. Back out to hit a week after it was lost. They told me I could come in to see if it was in their lost and found. Fifty gallon barrel full of stuff in the dark. Can’t find anything in there. E decided to walk out on the range to see if it was where it was before and all the teens came running out asking what he was doing. I let them know that due to their lack of help he was trying to find it himself. Bobby had helped us before. I asked for his number. Girl in charge said she was texting him with my number. 2 days ago and have heard nothing. We know the driver head was there. We could see it. Most likely the ball retrieval machine picked it up but no one has given us any information. Mom bought that club for me and died a year later. Very important to us but the teens working at Bob Moore could care less. It’s there. But they are not willing to...

Drove up to the place today and the first thing that caught my eye was a sign saying "cash or check only...ATM inside"...I mean really?...I thought I had stepped back into the 80's then suddenly realized my eyes were not playing tricks on me. So let me see if I can sort what's going on here...you make a percentage of the ATM fee's I'm sure...but you don't want to pay the fee's with credit card transactions?...I mean...shop around...you can pretty much get 2% transactions fee's if you just shop around for CC processors. Well needless to say...got back into my truck and headed for Riverside golf range...at least they are living in the...