Sunbelt Gymnastics Academy — Local services in Colleyville

Ok let’s start from the beginning. First off I am also a 20 Year business owner in Colleyville. So I am incredibly understanding when in comes to issues within a business. I also saw their gymnasts as clients (and still will of course if they can even stay in business). We have been with them for 2 years. (Way longer than we should have but as a business owner myself I gave them the benefit of the doubt). For TWO years there has been barely any communication. Especially when it came to our child’s progress. The 1st year I was there EVERY class. Not a word was spoken to me by owners or staff. This 2nd year I had a baby so we drop Our daughter off and are present To watch the full time 1 out of 3x at least. No communication . I finally had to ask why our daughter wasn’t advancing. The coach said “oh because of backbends” which I replied “well we would have paid for privates if you would have communicated” so anyways a month later we go to take out daughter to class and they cancelled with no call, text or email. They said they sent an email and they DID NOT. I’ve had the same mail forever and have other emails from them and checked and no email. I tried to explain to them that I was hearing this time and time again from clients (we are in a similar industry so I see their gymnasts) that their communication is horrible and people are Leaving in droves, the wife said I was being hysterical because I had a new baby (he’s one) and I posted on my local page I was flooded with comments of the same experience. Avoid...

We went to Sunbelt for a trial practice yesterday. When we checked my granddaughter and her friend in, I explained my granddaughter is recovering from an injury and has restrictions. She knows her limitations. She told the coach about her injury and limitations. She just finished Physical Therapy and is working her way back. When her foot and ankle began to hurt, she told the coach and was told she had to push through. When she limped, she was told to stop limping. She had to get to the point of crying before she was allowed a break. When the team took a break, she and her friend snuck to their phones and called to be picked up. After weeks of physical therapy and even longer with an orthopedic Dr., weeks in a boot prior to PT, she was pain free. Now thanks to Sunbelt Gymnastics, she woke up in pain this morning. Her comeback will now be delayed. All her progress is in jeopardy. Don’t trust your kids to this gym. I will be filing a complaint with USAG. If they did not want to deal with her restrictions, they should have said so. I guess I shouldn’t be surprised. The woman at the front desk totally talked down to us because they came from ASI. Acted as if they would automatically be inferior. They are actually both amazing USAG gymnasts. Bottom line we were disrespected then they caused my granddaughter pain...

Dads aren’t clueless (or deaf).

I just enrolled my son in gymnastics here and, as I’m filling out my enrollment paperwork, overhear the woman working the front desk blaming me for my son being assigned to the wrong instructor.

He’d previously been there for a trial class, but she couldn’t find his paperwork. She assigned him to the “wrong” class, because I didn’t know the name of his previous instructor.

Whatever. Small mixup. No biggie, right? Except...

Then I hear her blaming me, saying I said he’d come in for his trial class a month ago (actual answer, which I gave her was, “A week? Maybe two. I didn’t bring him.”), and that I said he’d had the other instructor (actual answer, “I really don’t know”), and then carrying on about how Dads never know what’s going on in a clearly condescending tone.

There was absolutely no need to assign blame for a simple mix-up. If there is blame to assign, it is certainly not to the customer. Why insult Dads? We are mostly not clueless about 5pm gymnastics classes, because most of us are grinding it out trying to provide for our families and PAY FOR GYMNASTICS CLASSES. You work there. I don’t. It’s your job to know what class he’s...