Burlington — Local services in Collier Township

Customer service and selection vary tremendously depending on the Burlington location, with the Bridgeville selection being the worst and the poorest customer service. As part of Burlington's "Loyalty Membership" for years, this program (by our phone number) documents your purchases with the date in case of a possible return. With thousands of dollars spent, we've rarely had a return. However, at the Bridgeville location, we purchased a coat that was totally sub quality, resulting in a need for it to be returned. When doing so, Jodi, the acting manager, serviced the transaction and she was requested to pull up our loyalty membership so we would be able to know the exact date our item was purchased. Since we traveled often this holiday season, this date of purchase would have assisted us in knowing when and which property we needed to get the tags from. In a move of sheer oddity, Jodi felt very comfortable with refusing to even pull up our loyalty membership, which is so, so very basic. She gave an unusually hard time just for information that I had to look up after we departed the store. Within minutes, over the phone, a different branch assisted and we were able to get all that was needed for a successful $30 return. A different Burlington location, not the Bridgeville location, assisted with a smile and they strictly followed policy, as did we. Same company, different experiences. So, when service is subjective you will certainly ask why and why target us, so we reported Jodi to Burlington's headquarters and they enlisted Julie, a local Pittsburgh District manager. However, prior to Julie calling, our concern was accidentally sent to the manager in the Midwest. God bless her, although this unruly behavior didn't happen at her store under her jurisdiction, she called the same day, apologized, and we even shared a good laugh. Super polite. Julie, the Pittsburgh District manager who actually had jurisdiction over Jodi in Bridgeville, called a few days later and she had music BLARING in the background on a "professional" call. Some things are not under our control but we all know not to have our music Blasting if you are interviewing for a new position telephonically or speaking to someone you think is valuable. That, we can attempt to control. Julie, the Pittsburgh District Manager, did not apologize at any time during the conversation, was certainly disinterested, appeared to have a predetermination, and would have certainly acted differently had she called on Burlington's corporate, recorded line. If you've lived long enough, you will encounter people, like Julie, who are not happy campers because a complaint was rightfully lodged against their department. Therein lies the mistake the corporate office made, they sent the concern BACK to people who have an interest in hiding it. This environment is a pure example of "we've investigated ourselves and found no wrongdoing". Well, the good news is this, we are no longer willing to spend our American dollars here. One location is stellar, the next is horrid, one district manager accidentally calling is from the Midwest was human and kind, then we have Julie, a different district manager servicing the Bridgeville area, was retaliatory for the "nerve" of a customer sharing their experience. Burlington is a publicly traded company with owners that do not appreciate poor service resulting in loss of frequent customers resulting in loss of...

Within 30 seconds of walking into the store, I felt like I was not wanted or appreciated as a customer. There was apparently a shift switch during this time and as the one employee(Leanne)was filling in the younger employee, I overheard her say "well I guess people don't believe in going to family picnics anymore, they just want to come here and shop." I understand your frustration, that you have to work on a holiday but you should be grateful that in this economy people are still willing to go buy things from your store. If it wasn't for your customers you wouldn't have a job. But what bothered me the most was the assumption that every person w walking through that door had a family picnic to attend. As it turned out i was in the store today trying to find a new sun dress to wear to a family reunion next weekend. My family lives 5 hours away, this is the first reunion since my mom's passing. I don't think i, or my younger sister needed to hear this rude comment. Get your employees in line. And shame on the older employee for not teaching the younger employee. Can't just blame young people for poor...

They left ink devices on clothing I purchased. I called and spoke to Ashley the manager who said I have to come back in and they will remove it, but I live 2 hours away now and that is not possible. My 2 week old son’s clothes also have it on his hat. Luckily I checked this because my baby would have ink on him. Completely absurd, Ashley did not even apologize or offer a remedy for their mistake. I recommend if you shop at this store, make sure they have new staff or have self checkouts as the employees put a 2 week old baby in danger for not removing a device that luckily I saw before pulled the hats all apart, as this would be a large lawsuit to all individuals as well as the corporation...