31 Sports Bar & Grille — Restaurant in Collier Township

I’ve been a Penguins fan for most of my life, and enjoyed watching Ken Wregget in his seven year tenure with the team. This, from the moment I heard he owned his own sports bar, I couldn’t wait to try it out. Unfortunately, I walked away from the dining experience incredibly disappointed, to say the least. First of the minor details, it was far from inexpensive here. Had we got what we paid for, price is quickly forgotten. However, what we got was far from what we paid, and the entire experience was quite undesirable.

First things first, it took us almost 10 minutes even to get a menu. Then, it took almost an hour to get our food. It also wasn’t packed by any means. After that lengthy of a wait, the least we hoped for was the food to be at least semi warm and the order to be correct. It wasn’t in either case. My buddy’s fiancée got the wrong order. She ordered the cheese quesadilla and the server brought out the chicken one instead. It wasn’t a big deal, and wouldn’t have been, however as she was turning to tell the server it was fine, she’d take the chicken one instead, the server yanked it off the table and was gone. When she finally got her order, to say they went light on the cheese would be putting it mildly. I’ll allow you to see for yourself (photo attached). Don’t get me wrong, I don’t think any of us were expecting to have the thing overloaded with cheese, but for almost 10 bucks, you’d expect a tad more than you see at the bottom of the bag of cheese you are about ready to throw out because you think it’s empty. As for the orders that were right, the fries and duck fry fries were burnt to a crisp and to the point where they were inedible on the outside, and when one of us attempted to take a bite, it was barely above room temp. Same goes for the rest of our food, which was tepid warm and borderline cold at best. Waiting an hour for food is one thing, getting items that are both burnt and cold is inexcusable. The receipt was a fair bit humorous in terms of what we were listed as in terms of who we were as customers, but it was quite a bit unprofessional as well.

As stated above, I really was looking forward to eating here. Now, I doubt I’ll ever return. Wregget is the man and was a hell of a hockey player, but he really has to take a look at the staff he employs and the quality of the service people are given, because...

I attended first time last week. At first glance I was impressed with the look and the space. The servers are amazing and friendly. There is a lot of potential at this location. Unfortunately, my group & I left early because the band was too loud and we weren't able to enjoy our conversations or communicate that well with staff.

I will say three major negative points which can easily be corrected.

1. First, they need to regulate bands to do sound checks. Speakers were to close [4ft] directed to the bar. (Experience bands know to angle speaker to deflect of other surfaces which still carry the music without creating ear injury to patrons. Second, You don't need volume that loud! The stage is under low ceiling and canopy!

2. Pricing was 30% overpriced passed being called expensive. While the tasting [chicken Quesadilla & Wings were 6 or 7 out of 10 on taste]. Meanwhile it cost $5 upcharge for 2 oz of chicken on the Quesadilla.

3. They fail to provide Nutritional Labels of the menu which FDA require restaurants to have available to customers.

I am open in going back this summer hoping these things are corrected. If it is, I think this place could be a regular hot spot for my friends and I to unwind and enjoy...

After a "regular" picked up my friends phone off the bar and put it in his pocket we told him to give it back. He claimed he was drunk. We let the bartender know what happened and she said she had no help and couldn't do anything. We watched the same guy try it several time with other phones on the bar and didn't seem drunk at all. After I told him to stay away from my purse when he was standing too close his very large friend came over and made me feel very uncomfortable. We paid our tab and left shortly. The food is good. The drinks are above and beyond. The entertainment is the best and the staff is very knowledgeable and attentive. A few of the regular guests are reprehensible and they are the reason we will not return. Sorry the staff know that these people are chasing off people but have no power to...