Walgreens — Local services in Collierville

Summary: Rudeness turned up to 11 for multiple people. (part 2)

My spouse went to counter for finalizing her order with multiple toys. Since price was not written on toys, she inquired the price. Cashier was a grumpy lady from the start. She was very rude, for no reason at all. She told some price which my spouse did not like; hence, my spouse asked cashier to take one toy out from the order. Cashier removed one toy, but conveniently & apparently forgot to remove it from our bill. After the sale is finalized and my wife took remaining toys to car, she realized that our smart cashier has forgotten to remove one toy from the bill. So she went inside and Cashier was livid at this moment. My spouse maintained her calm somehow. Cashier told her that my souse did not have valid id card so she can't return it.

Next day, I went to same store with ID card. Unfortunately, my spouse and I did not get the chance to discuss about above mentioned horrendous experience. Thus far, I have very good experience from local folks, so I have never imagined that I would be at the receiving end of short stick of such micro-aggression till now. I was standing in the line and cashier, apparently same grumpy lady behind the counter, asked me if I am there pickup a shipment while trying to help another customer. I informed her that I am here to return these products. I pointed at them specifically and she gave me the look that I will not forget. In the stern tone, she told me that receipt is required to return products. I politely informed her that I have receipts. She winced her face and proceeded to help current customer, but I felt like I am about to go through the toughest interrogation. Although I am ok with occasional questions (what is the reason for returning this product? do you think this product is not good? What is wrong with this product? etc..), I have never dreamt of such a inquest.

Cashier: Yes, which toy do you want to return? I: All toys on the counter. Cashier: what all of them! (with a stern look). Then she remembered my spouse buying them and told following. I think yesterday your wife, sister or mother came to buy these toys. She portrayed my spouse in in a bad light.

Cashier: So, you had bought 5 toys and you come to return 4 of them? I: In the effort to NOT add fuel to fire I told Cashier: “Since I was not there when this sale happen, I don’t know how many toys were bought by my spouse yesterday.” Cashier: [one of the toy box was opened, and she pointed to it and asked me] “So you let your child play with it, and now you want to return it?” (Her tone was very rude.) I: Please pardon my ignorance but I am not understanding the reasoning behind this question. (Cashier gave me a dark look, and she returned one of the products after fumbling for sometime. I was petrified by her non-verbal communication.)

(while trying to return another product whose package was intact) Cashier: I can’t return this toy. I: Why? Cashier: This system is saying that I can’t return it. (At this phase, I thought I should just call manager and find out why she can’t return this packed product that I bought yesterday. This product was not even opened. However, I don’t want to escalate this situation anymore so I keep quiet.)

Cashier: I am going to use one receipt at a time and try to return all products. In first receipt I am able to return only one product.

[At this I keep quiet in order not to escalate this situation, but she kept giving me angry stare as if I have asked her some mammoth favor]

Cashier: done. (she handed me the receipt) I: Have we returned all 4 items? Cashier: Yes. [She seems to be struggling to bottle her hatred towards me.] I: thank you. [Ran as fast as I could from that store]

I had dreaded each and every moment and I do not wish this situation on my worst enemy. After checking the receipt I only see three items returned while she took all four of the toys back. However, I do not have courage to face her again to check if all four of them were...

Good Afternoon,

This is a follow-up to our recent phone call. First, I want to thank you for finally returning my call and addressing my concerns regarding my vehicle being towed from the Walgreens property. However, I must express my deep disappointment with how this investigation has been handled so far.

It is clear that my vehicle was towed less than 12 hours after it was parked at Walgreens. This situation should have been simple to resolve. There is video footage available from the store’s front entrance that would verify the time my vehicle was left there. Additionally, employees working at the location could have easily confirmed this information.

Despite this, it has now been approximately 3 to 4 weeks since my car was towed, and I have had to pay a substantial amount of money to retrieve it. This has created a financial hardship for me and my family, along with considerable emotional stress.

When I spoke with you, as the district manager, I expected a fair and unbiased review of the facts. Unfortunately, it seems the focus of your investigation shifted toward questioning whether I own a business, rather than determining whether your employee violated company policy—or potentially state law—by having my car towed so soon after it was parked.

You also mentioned that your employee questioned whether I was being truthful. However, this could have been easily verified by reviewing the surveillance footage, speaking to store staff, or reviewing other available evidence. Instead of resolving the matter, it now appears yet another delay tactic is being used, and I have not been made whole.

I also asked why my vehicle was targeted for towing when other cars are frequently left overnight in that same lot without issue. That question remains unanswered.

At this point, it is clear that instead of taking ownership and resolving this situation, the responsibility has been passed along to another department. I find that unacceptable.

I want to make it clear: I will no longer shop at Walgreens, and neither will my family. Additionally, I will be sharing this experience with everyone I encounter, both personally and publicly. It is my intention to bring awareness to how Walgreens has treated me in this matter. I will also do everything in my power to ensure this story gains media attention so that others understand the type of customer service Walgreens is willing to provide—or fail to provide—in cases like this.

It is also concerning that I appear to have been singled out, given that other vehicles are not towed under similar circumstances. I have evidence from the individual who dropped off my car and they are prepared to sign a statement confirming the time. Furthermore, I have GPS data confirming when my car was left in your parking lot.

In short, this situation could have—and should have—been resolved quickly. Instead, it has been mishandled and unnecessarily prolonged, which is a travesty.

I respectfully request that you take immediate action to resolve this matter and make me whole. It has been 20 days and...

I’ve been coming to this Walgreens pharmacy for 4 years. I always dread it because the wait is always so long. And normally the pharmacy staff are courteous and even apologize for the wait time. BUT - that ended today. Today, I encountered Pharmacist Ting Wong. I can’t imagine using that pharmacy ever again after my interaction with her.

I dropped off a prescription at 9am and was told it would be an hour. Came back at 10:30am, stood in line for 10 min. Finally, it was my turn and the pharmacist, Ting Wong (not a pharmacy tech) helped me at the register. She couldn’t find my prescription and bluntly told me, “you need to sit down and wait.” I said, “You’re joking right? I left it here over an hour ago.” She raised her voice and said, “Nope, you have to sit down and wait!” So I did.

5 min later my prescription is ready and she calls me back. Without me saying anything she continued to tell me she “wasn’t here an hour ago when I dropped it off so it wasn’t her fault. And that I shouldn’t be frustrated.” I said, “I’m frustrated at how you’re talking to me. Not for the wait.”

Then I asked for her name. Her response was, “Oh you’re gonna go call corporate? Well why don’t you call district, corporate, everyone!” I responded by saying, “I’m not calling anyone, but I don’t think you should be able to talk to customers like this and it be ok.” She then refused to ring me up and made...