Visionworks Doctors of Optometry — Local services in Collierville

Completely ignorant to insurance guidelines. Told me a contact lens fitting wasn't covered by insurance- I called, covered at 100% told them this and they still acted like my insurance company lied to me. We had an eye exam on Wednesday and were told it was ok to come back and pick out frames on following Saturday and we could get them that day since the lens were in stock. We go up there and again total disorganization and we were then told that they wouldn't be able to do the frames and lens that day. They had the lens in stock but weren't able to verify eligibility- we were just there 3 days before. I was told that I could go ahead and pay my copay and they would verify Monday and get them done for us to pick up. Called at 1 pm Monday- still haven't checked insurance and not ready. "Manager on duty" got snippy with me and I told him to cancel the order and I would be back by this afternoon to pick up my money. He hung up on me. Per my insurance, no one had called customer service regarding benefits except for me. I also had a pair of frames being replaced under warranty. . When I first called, no one knew anything about my order and didn't know anything about warranty frames or new frames/lens. I was told I need to talk to this person and not this person and given the complete run around. I asked for management and was told Jan is the manager but she's out until Friday. I called insurance and let them know and wanted to insure no claims would be paid for the services. Eye exam it's self was less than par. I would never recommend them at all. They need to learn customer service, insurance guidelines and professionalism. I will also be notifying their integrity department since they boast on their website about their high levels of integrity and customer service. Now, here's to hoping they have my warranty frames and copay and prescription for me to pick up...

Very dissatisfied. Visited the Collierville location. Everyone was rude. I got an eye exam that i paid for TWICE, by two different optometrists At this location and neither of them could get my prescription correct. Nor did they take the time to care. 6 minutes in an exam. On to the next one. I gave them the benefit of the doubt to make this right and they couldn’t. Spent $600 here and on the 2nd attempt my prescription was still terribly wrong. They DID NOT care. The man today 9/24/2020 running the desk, gave me a refund for the glasses and would not refund me for the eye exam. When you pay for an eye exam you are paying for the prescription correct ? Well he stated the failed two time eye exam wasn’t refundable. I GAVE THEM TWO CHANCES to make this right and obviously they hire incompetent optometrists. You have one job. And they still couldn’t get my prescription right. I want a refund for my eye exam as I paid for an eye exam to get a prescription and that wasn’t satisfied. I won’t stop until I am contacted to get my refund. I will contact the CEO.. do not go to this place . Contact my email address to make this right....

Horrible customer service! No one spoke when we entered. Several associates just looked up and didn't say a word. Finally we were acknowledged. They weren't able to verify my insurance (they don't have online verification access and the insurance closed on weekends), but they did not offer to go ahead and take measurements. Only said come back Monday. They should be familiar with common insurances.I even called prior to visiting the location and gave an associate the insurance carrier. That person did not tell me they couldn't verify it. I was told to come in A wasted trip! I went to the one on Poplar and Ridgeway and received grade A customer service the second I opened the door! They were able to assist and the glasses will be in soon. This Collierville location will NEVER have to worry about receiving my business or referrals. They weren't even busy! Poplar location was and still made sure everyone was...