GameStop — Local services in Columbia

I’ve been to this location twice in the past month, spending over $700 between the visits. First time the gentleman was being very rude. He refused to let me see/hold/examine any the Products that I was buying( game consoles + games)... he claimed it was because people run away with them. I don’t care. There were only 5 people in the store. one of them was my fiancé. One was a B/M and 5 yo son. One was a white women. After I purchased them he still refused to give them until I became frustrated. Went he finally put them on the counter (mind you, I already purchased them) the box had a huge dent/gash in the corner.

This location has issues with discrimination.

Recently, I called to ask a simple question. The gentleman’s told me his name was Tide (told me he spelled it this was as well). I didn’t get a chance to ask the question for, he began to saying “ok ok ask the question now, I have customers in front of me”. I asked for his name and let him know that is rude. This employee proceeded to laugh and thought that rushing customers was funny.

I understand that this is Gamestop but this location is rude and acts as if they are only intellectual enough to see...

I went to Game Stop to purchase a Nintendo Switch for my son. I walked in and the Shift Manager (it says lead on his name tag) didn’t greet me nor did the young lady cashing out the couple in front of me. After walking around the store for a few minutes, I went back to the front desk. I was still ignored by Hajed who had one earbud in his ear and the other hanging as he counted Nintendo DS games. So I asked him, are you busy, his response was “Yes” and continued to count the DS games. Just to be clear, no one has greeted me yet and I was the only person in the store at the time. Kathy the cashier overheard me an swiftly came to assist.

After seeing my frustration, Kathy became very attentive. I hope this finds cooperate because I still spent $430 in this establishment but would not have if it wasn’t for Christmas.

Here’s a little advise Hajed, a Hello goes a long way. I know this is not your business, so customer service really doesn’t matter to you, but if it was, how would you want your employees to treat the...

Ordered Mario u deluxe since it finally went on sale (40) for my son’s birthday. Picking it up 6 days later and they already released it and refunded me 40. They had PLENTY of copies new (60) and used (55). They would not honor what I paid. They even went to the back to ask the manager who said no as well. How much effort is it to keep it in your box a bit longer, or simply hand me the game I purchased at the same price I paid a few days before. They didn’t seem to care at all even with a bystander in disbelief. Typically a good experience here, but this 100% ruined it and I see why others have stopped getting their games at GameStop as well. My son has enough, so I didn’t get it. GameStop must feel great for ruining a birthday gift for a game they’ll likely never sell out with the amount of copies they had...