Paul Mitchell The School Missouri Columbia — Local services in Columbia

Went twice and paid a total of $105 (counting what I paid for a Groupon) and not the 2 students that did my hair neither the 2 instructors that "supervised" were able to do to my hair what I asked for. After the second mess up, I went in and spoke to who I believe is the director of the cosmetology program; without even mentioning the word and after trying to "make sense" she immediately said because they are a school they are not authorise to issue refunds of any kind. I bet the owner can perfectly start a refund with no problems. I don't think their system is blocked for that type of transactions. Won't recommend nor will ever go back. I will just consider my money stolen and move on. I understand it is a school and I signed a waiver but when 2 "leading professionals" are supervising the student and AGREED and APPROVED her work at least something should come out right. They did not try to make it right the second time since I was charged for that second visit too and once again the instructor supervised and approved something that I did not request. Some of these students are graduating in 2 months! I was a beauty school student once and I know schools can process refunds. If at least they would accept their mistake and offer a partial refund I won't be this upset. All I asked for was 10 red highlights and nobody had a clue during the process and once they saw the final result. She tried to blame my hair if it was too dry, a student blamed my shampoo, then an instructor tried to tell me I could not get my hair this bright because they cannot lift my natural dark hair color, etc. Lesson learned the very hard way. Now I have to save up about the same amount of money and go to real salon that knows what they are doing so I can have decent hair when I show up at my...

I went in there today 11/19/15 to get some color added to my pixie cut. I already had some residual color from a box dye kit from months ago and I told them (and showed them over 20 pictures of) what I wanted, asked if it was possible and they said it was. Fast forward 3 hours later, and my hair is ruined! I asked for an ombre, balayage effect and instead i got a spunk, 80s strippy dye job. Also my hair is fried, like breaking off!!, after color most (professional) salons do an intense deep treatment under the dryer for a few minutes, they did not. The girl doing my hair (poor girl she was clearly out of her depths here) couldn't even style or cut my hair. I have a pixie cut, and she styled (and cut!!!! oh gawd did she cut!!) it into a weird mushroom shape. She didn't even ask me how I normally style my hair, or how I want it styled like most salons do, she just went ahead and did whatever. Then afterwards apologized with the lame excuse "I didn't know how you style your hair". Honey please ask, ask your clients how they want their hair styled. I just trusted the fact that she knew what she was doing, or that her teacher would come over. My mistake, it's clearly the blind leading the blind here. Thank the Lord it is fall and I can get away with wearing beanies. I will probably have to cut ALL my hair off. I also ended up paying about 60$ including a tip (I left a tip because I was too polite to be honest) for a disaster. I've had bad salon experiences but this was by far the worst. It was supposed to be a birthday treat for...

Do not waste your money here. If I could give zero stars I would. I understand the students here are training but they should already possess a professional demeanor. My friend went in for color, a summer brown with golden highlights. The stylist assigned to her didn't seem to know what she was doing. After putting in foils, and repeatedly asking how long they had been on, my friends hair turned pink. The stylist laughed at her. Pulled another stylist over who laughed at her and said "That's unfortunate" and that stylist's client laughed at her as well. The teacher attempted to fix it with a round of toner but that could not fix the overall splotchy and uneven color applied by the original stylist. If the students here are not professional or proficient enough to attempt the things the clients ask they should say so before someone's hair gets wrecked. It gets better, my friend was asked to pay beforehand, which she did. She went back to the counter after everything and was told the credit card had already gone through, so she couldn't have her money back. The teacher said if my friend wanted to come back in a couple weeks it would be fixed for free, but would you go back after such an experience? I...