SEPHORA — Local services in Columbia

Staff were friendly and polite ... Pandemic or not though sometimes health issues/complications get in the way of wearing a mask. Mine is pregnancy induced, I was wearing a mask, just not over my nose in order to keep myself from getting nauseous and faint. They explained that to avoid discrimination claims that they had to require it for everyone regardless ... You DO know that counts for health and disability right? Not just one's color. One should not HAVE to go around explaining their health history in order to justify. And I didn't travel all this way to "get out super quick". For those saying "well you can just buy whatever it is online" there is a reason I came in person, and traveled and hour to do so. It doesn't make any sense to say you're trying to be health conscious while discriminating against those with health issues ... Especially if the person is NOT even sick. So, thanks but no thanks Sephora... I guess I won't shop there, online or not, anymore. I was able to get the products and customer service I needed at Belk without...

If I could give zero stars, I definitely would. We went here for my niece to get her makeup done for her senior prom and it was not a pleasant experience in the beginning but thanks to Arianna for being so professional and accommodating. My niece spoke with someone named Shana or Shena and was under the impression that she had an appointment but the associate never completed the booking. She was extremely rude, telling my niece that she had never spoken to her or text her. My niece then showed her and some other lady the conversation as proof that the she was supposed to have an appointment. Shana/Shena never apologized for the mistake nor did she seem the least bit concerned that niece needed her makeup done. She just went back to working on her client. My niece was in no way responsible for the mistake nor was she sufficiently compensated for the mistake and treatment she received from the associate. I was going to purchase some items but after that I put the stuff back and I will probably never shop...

This is going to be a long review because I made a friend at Sephora today! I went in not expecting to get much help because nine times out of ten when I go to a Sephora and ask for a recommendation or to try on a product, I almost always know more than the person working, or I get go to hell looks when I ask to try a product. But that was not the case this time with Jamie. From the moment she came up to me and we started talking I felt like I had known her for years and she just so happened to be a beauty expert. We were both pregnant so she could totally relate to my skin issues I have been having, she basically gave me a full facial on the "stage floor" as they call it and then recommended the perfect foundation. When I was leaving she even told me to come back and let her know if I am having a boy or a girl. Such a good experience today and I won't...