iGadget Repair and Recycle — Local services in Columbus

Don't do it. Stay very far away from this place. First, let me say I work in digital marketing, so I know how detrimental a poor review can be for any company which is why I rarely do this, and usually give the organization the benefit of the doubt. However, that is impossible to do in this case. At the end of August, I took my MacBook Pro to iGadget to have the screen repaired. They took a look at it and said they could do it. I knew it would be expensive, but the screen was unreadable, and it was better to fix the screen than buy a new Mac. My husband had also been dealing with a cracked screen on his iPhone for a while (you know how it's not horrible and you deal with it until you can't stand it anymore?) and decided to go ahead and finally get that repaired as well. I've had this computer for over 2 years, and this was the first time anything on it broke. My husband and I were glad to get our screens fixed, and when we picked up the items they looked good as new. But the joke was on us. Only 3 weeks later, the MacBook screen broke AGAIN. There was no impact, no abuse... and the side of the screen shattered. I was shocked. I've owned many computers and have never seen anything like it. It's also worth mentioning around this time my husband's iPhone screen had started to break away from his phone. So TWO items that were fixed around that same time at this place we trusted, were broken again. So what did we do? My husband and I went back to the shop and showed them what was going on. And what did he do? He fought repairing both of them!!! Saying it HAD to be our fault. Then finally he said he would repair my husband's phone (again- the glue on the screen had peeled away and the screen was coming off. How is this my husband's fault?), but he wouldn't fix my computer or reimburse my money. He accused me of breaking it again. I told them one of three things happened: either they used crappy factory outlet material and that's why it broke, they used good product and it wasn't installed correctly, or both. He refused to listen. Not a penny back for a screen that broke in less than a month after having it fixed, and no offer to fix it again. It cost me over $400. I just got off the phone with my credit card company to dispute the charges. This is something I've NEVER done in my life. And now I'm leaving a negative review, something I've RARELY done. This was the worst customer service I've ever experienced in my life. My advice to anyone reading this? ONLY take a phone to be repaired, and make sure it's not a phone you really care about. My husband's screen STILL isn't functioning properly. When he taps the glass to open an app or hang up a call, he usually has to tap a few times to get it to work. And the screen heats up quite a bit. (Which is why we think it's a cheap product.) He's dealing with it though because he qualifies for a new phone in January. So only three more months to go dealing with a crappy screen. We will never be back, and we will definitely let our friends know to steer clear. Hopefully this story will save anyone else from going...

I have used this shop more than once. I own my own IT company and have the ability to repair my own devices, but do not always have the time to repair them myself. I also have clients that need device repairs, and this is the place I usually take their devices. Below have been my experiences (both personal and professional):

1. We had to replace the damaged screen on a Microsoft Surface 4. Very reasonable price ($120ish) to do the screen replacement, and only took a day or two. They were very knowledgeable on the subject. They asked very detailed questions about the Surface over the phone before we even took it in, to determine if it the repair was viable.

2. Most recently, water spilled on my Nexus 9 tablet. The tablet overall was fine, but it would not stop vibrating. They took the tablet, dried it out, and traced the lead for the vibrator. Most shops would have taken advantage and recommended costly repairs. They disconnected the damaged vibrator and offered to replace the vibrator. Vibration on the tablet is not necessary for me, so I opted not to repair. Very honest technicians! It only cost me $40 for them to fix my tablet.

If I'm ever in the need for device repairs, I...

Do not go here, The way they do things could not be more convoluted. I had broken the sensitizer on my old phone and didnt have some pictures backed up and i asked them to load my photos on my new phone, however when they said they would do it they mysteriously took my phone to the back of the store where i couldnt see what they were doing it, it took them 40+ min, they said i had 2000 pics which i do not doubt, but they refused to put the photos on my phone at the time of that visit, i went back a week later and told them to load my photos on my new phone, i checked my storage and nothing had changed!! I went back a 3rd time, and asked they load my photos on a hard drive, i took it home and checked it, there was no more than 500 randomly choosen photos, they were very poor at communicating, and very shady do not give them the time, i wish i could have my phone back, i...