PENZONE Salon German Village — Local services in Columbus

Got a cut with Erica. Booked for a haircut and was coerced into paying more for a wash that I didn't need that she insisted on. I was late out of a meeting, and called ahead to let penzone german village know I'd be around ~10 min late, and was told this would be okay. I showed up 5 minutes late, and waited an additional 5-10 minutes for Erica to come take me back. She complained about other clients cancelling appointments on her while I was in the chair. I'd come in asking for a curtain bang, with pictures of my own previous haircuts to show. As she's cutting my bangs, she asks if it was short enough and I respond "No, I feel like I'm going to tell you to cut up to my eyes anyway" and she responds with "well, I'm 20 minutes late to my next appointment." I acknowledge I started the appointment off by being late, but she insisted on washing my hair (and charging for it!) vs wetting it, and I was only 5 minutes late! Completely unprofessional, and frankly rude. I'm not sure what I did to warrant such a response, but I should not have paid for the upgrade to the wash cut and style or whatever, and definitely should not have tipped. If you head over to penzone german village, maybe don't book with Erica! I won't be heading back.

EDIT = looked at the booking page and there was nothing about a wash NOT being included in the description of the "haircut" vs a "haircut and style"... i didn't need or ask for a style, so not only was Erica unnecessarily rude, but she scammed me out of $15.

EDIT 2 = owner commented and asked me to reach out with my name and number, which I did, and all I got was a snarky response from whoever mans their texting line. What a...

I went to the Penzone Dublin location for hair and skin services for about 15 years while living in the area. It was always great. I have not been able to find a salon like Penzone in my new city so a couple of months ago I went back to Penzone Dublin for color and haircut. I wasn't thrilled with the visit. In every aspect it was subpar to what I had experienced in the past. I didn't want to give up on Penzone salons because of a one-time disappointment so recently I decided to try German Village. My reservations about driving for 2 hours for a hair appointment near downtown Columbus were gone as soon as I entered the salon and met Antonieta. I had her full attention during the 2+ hours I was there. She not only did a wonderful job covering my grey roots to perfectly match the rest of my hair (not easy on thick hair like mine), but gave me the prettiest layered haircut I've had in many years. I didn't even need to show her a picture of the hairstyle I wanted. She nailed it! I LOVE how my hair looks. It was...

I had a late night appointment scheduled at 9:15 PM which I was able to schedule on the website saying that the stylist would be available at that time at the German Village location. I received confirmation in email and a text message and when I arrived here the door was locked and nobody was answering the door. I left somewhat upset that I was left standing outside practically in the dark even though I had confirmation for this appointment today on two different platforms.

UPDATE: 10/12 - I followed up with the Manager with Penzone and she talked to me about the appointment. While we're not sure how it happened, this appointment never should have existed. Unknown to me, the German Village location is always closed on Sundays, never open that late, and they did not have a stylist by that name there. When I called they were absolutely professional, kind and willing to help me understand how this happened. I have scheduled another appointment with the Short North Penzone and will update with that...