The Plaza Hotel Columbus at Capitol Square — Hotel in Columbus

So to start, 2 days before we arrived I got an email saying that because I was using an Explore Rate Form, I was not eligible for any of my perks as Gold Elite Member. I've never heard of this at any Marriott Bonvey hotel in all the years I've been traveling. The night of check in we pull onto the entrance to do valet. On the website it says that it's run by a 3rd party and it's $17, so imagine my surprise when we pull in and it's $45 for overnight parking, that's a ridiculous increase. So I head inside to check in. There are 2 ladies behind the desk. One motions me over and she asks my name, which I tell her, and then asks me for my ID, I give it to her along with my Explore Rate Form. She looks at it , sets it down, punches in things on the computer, puts 2 key cards in a holder, hands them to me and walks away. No confirmation of room/room type. Didn't even tell me my room number, I turned to little key card holder thing over to find out what room/floor we were on. I go back to the car to unload my stuff and reluctantly give the valet my keys since valet was $45 instead of the $17 stated online. The valet took my keys and said I'd get a text with a confirmation. We get inside and up to our room. We get inside and it's 80⁰ in there and so hot. We turned it down but the AC wasn't working and we pretty much sweated our entire stay because it never cooled down. The next morning we head downstairs for Starbucks, my daughter stayed in line so I could get our car from valet. I realize I never got the text from the previous night. Ok, no big deal. So I go to the valet booth and tell the gentleman I'd like my car but never got the confirmation text. Turns out the worker from the night before wrote down my number wrong. So the guy that's there sends me the text, I get it, and he shows me how to request the car. It immediately asks for payment for my entire stay but it tried to charge me for 3 nights instead of just 2. The attendant said no problem that he'd get my car and take care of it with the front desk. We leave for the day, come back in the evening and head inside. We get inside, it's still hot even though the thermostat was set at 65⁰. Housekeeping came in and changed trash and left a few clean towels. The beds were not made and they did not replace the coffee or coffee cups. I called down to the front desk and ask if they no longer do housekeeping. The person on the phone dodged they question and responded with "well what do you need". So I tell her a few more towels, coffee/coffee cups. NEVER got any of it. Next morning we head to the front desk and I request my car via the text I got the day before and it's asking for payment for the NEXT 3 nights. So we head to the lobby, we checkout and I tell the employee at the front desk about the valet charges. She said it's run by a 3rd party and there's nothing she can do and to go to the valet booth. I go outside to wait. Valet comes back with a car(which happened to be a friend of mine). I asked her how long ago she requested her car, she said maybe 5 min. I go out to the valet booth and ask the attendant if he got my request. He looks at his iPad and says no. I pulled it up again and he said well you have to pay for it first. I told him it was trying to charge me for the next 3 nights and I was checking out. He tells me I need to go talk to the front desk and I told him I already did that and they said they had nothing to do with it. He says he needs to call his boss. His boss said I need to go to the front desk, the attendant tells his boss that I did that and they said they have nothing to do with it. So he hangs up and says he'll go inside and tells the front desk attendant to charge me for 2 nights if parking. She says ok and adds it on.The valet went to get my car and finally after 35 minutes I got it. The only positive thing about the entire stay was the breakfast food and service at the restaurant. I can definitely say I will be finding a new hotel to stay at when I am in...

I would probably give this hotel 1 star but I am giving it two because I feel like the woman at the front desk is doing her best with what she has to work with. It’s obvious the hotel is not managed or maintained properly. I travel a lot for work and have Diamond status with Hilton, I ended up staying here because it was part of the room block for a conference and the only hotel left. This stay did not convince me to want to switch to Marriott brand hotels. First when I checked in and got settled in my room while on a meeting someone who had been given the same room and attempted to come in. Mix ups happen no big deal at first. I went to the restaurant in the hotel and they were out of pretty much everything. Then my key card didn’t work and I was told that happens sometimes because of old locks. Then the next day it happens again so I ask am I doing something to cause this staff says no. Well as I’m standing by the elevator the manager says something to the staff member and I get called over from the elevator. He goes we need your ID and I’m thinking ok I guess that would make sense they probably should have verified that before fixing my key and then says that they didn’t have my name and didn’t properly assign me to the room during check in and that’s why my lock keeps not working but they just keep forgetting to get it updated when I come down. Also explains why someone else tried to come in my room. There is a phone in the room why not call or come knock on the door instead of letting me come in and wait for the elevator get all the way to my room to then have to come all the way back down. Even though that was fixed my key card has continued to need to be fixed everyday. Also the do not disturb sign on the door means nothing. I came back and noticed I had new towels and that the bar soap I was using was gone. I figured the sign maybe fell off. Well today it is definitely on the door and someone tried to come in to clean but couldn’t get in because of the security lock. When I opened the door he looks at his paper and goes sorry thought I needed to clean this one. The location is fine but it’s a 20 minute walk to the convention center so keep that in mind if that’s why you are staying here. From reading other reviews I would say I got off easy because my air and hot water worked and I slept fine. In general I’ve stayed in nicer Best Western Hotels and Comfort Inns for half the price. If you are expecting a high quality hotel, I would...

My two-night stay at the Plaza Hotel Columbus at Capitol Square from September 9th to 11th was, without a doubt, the single worst hotel experience of my life, defined by a complete and utter failure of management.

I checked in at 8:30 PM, was charged in full for both nights, and was told my room would be ready in about 90 minutes due to the cleaning crew being short-staffed. I returned at 10:00 PM to a lobby descending into chaos. A crowd of at least 20 other frustrated guests who had also paid for rooms were waiting with no updates. For the next two and a half hours, we were left completely in the dark as the crowd swelled to over 30 people. Speaking to another hotel guest who had checked in the previous night, he said that the crowd at reception had started growing at least by 2:00 PM that afternoon.

At 12:30 AM, with tensions boiling over, the overwhelmed receptionist finally delivered the news: the cleaning crew had all left, and only three clean rooms existed for the dozens of families and travelers who had already paid and checked in. When asked to speak to the manager, we were told that they were on-site but refused to come to the desk to face the crisis they failed to manage. This is not just poor management; it is abject cowardice.

I was fortunate to be given the last of the three rooms just before 1:00 AM based on check-in time. My relief was short-lived. The room was disgusting. The carpet was not vacuumed, and both beds were covered in the lint, body hair, and head hair of previous guests. The entire room reeked of stale sweat and mildew. Unsurprisingly, there was no housekeeping service the following day.

To add insult to injury, I was promised 10,000 compensatory Marriott points for the disastrous check-in. So far I have only received 7,000. It has been ten days, and the promised remainder is nowhere to be seen, another broken promise from an absent manager. This hotel is not suffering from a staff problem; it is suffering from a leadership crisis. The manager abandoned their staff to an impossible situation, hid from accountability, left paying guests stranded after midnight, and failed to honor their word. This person's negligence and lack of professional integrity are a disgrace to the Marriott brand. They should be fired...