Rock Candy Healing Stones — Local services in Columbus

At first I loved this place and bragged about it to everyone. After my interaction with the lady today I feel so uncomfortable going back. She first got upset at my 2 year old daughter who was trying to sit on the couch..(she is just two and was climbing up to sit on it). I understand shoes shouldn’t be on furniture but maybe put a sign up that says, no children on couch or no children in store? No other crystal place I go to treats her like that, they are always kind and welcoming and let her climb up to sit on their couch..and even offer to show her stones which she honestly loves…They understand the challenges of being a parent and are so kind to us when we go in..Then after the couch incident, she persisted to tell me that her store isn’t made for kids that it’s old and it shakes but idk any two year old who is strong enough to shake a store…She then kindly suggested we take her to the park. At that point I had already told my husband to take our daughter outside. I then opened the front door to suggest the park to my husband and I held up my crystal and told the lady “hey I’m not stealing this I’m just telling my husband what you said about the park” after that I quickly looked around and decided to pay and leave because of all the negative energy that was making me feel uncomfortable. As I went up to the register she seemed very annoyed when I asked questions (I’m new to crystals and spiritual healing) and then after I handed her my burning sticks and stone she turned to me and said “I thought you had a bracelet”… I told her no and she said I heard you say “I’m not stealing and hold one up” and I told her she probably saw the rose quarts bracelet, and clear quarts ones I already was wearing prior to even coming to the store that day on which I purchased at another crystal store..I then told her that I was holding up the Crystal that she just rang up…She was very annoyed and at that point I felt like she was accusing me of stealing! I hope she watches her cameras because I would never steal. It’s completely against my morals.

The only good thing that happened was they were kind enough to replace my bracelet but she seemed very off today. When I spoke to her a few weeks ago she was super kind and I enjoyed talking with her on the phone but today she seemed very irritated and when I asked questions she gave off a lot of negative energy… it was a very overall uncomfortable situation. I don’t think I’ll be back. Beautiful store but I have to much anxiety to deal with all that again..I give 3 stars because my first experience was great and their store is very pretty but this second experience was very...

The owner of the shop is not nice. She lacked good customer service skills and appeared irritated when asked to perform the bare minimum. I purchased a rock cage necklace with a gold chain from her store in October. After two days of wearing the necklace the clasp on the necklace broke off. Luckily, I kept my receipt and bag from the store. I placed the necklace in the bag and planned to take it back that weekend. Four days later I grabbed the bag to take the necklace back and noticed it had tarnished while inside of the bag. When I took the necklace back in to ask for a replacement the owner yelled at me. She informed me that her chains were cheap and not expected to last. That I should’ve used a different chain instead of asking her for a replacement. She eventually replaced the chain, but continued to tell me that it was an exception and that next time she won’t replace it. I have worked in the customer service industry for 6 years and that is not how you...

This is the best rock shop ever, hands-down. Not only is there a brilliantly curated selection of rocks and minerals from around the world to explore, but the customer service and personal attention from employees is super helpful. Rock Candy is one of the best places in the Midwest to find unique gifts for anyone, any occasion- you'll definitely find some conversation-starters. The shop owner is crazy knowledgeable and will really listen to your needs in order to help you find what you're seeking. The store just has a very inclusive vibe overall, and is conducive to a chill shopping experience. On top of it all, the products are fairly priced and art from fantastic local artists is on display and for sale as well. It’s pretty much all you’d ever need in a rock shop, stop thinking and just go! You’ll be glad you did. No other store like it in...