Tech Hub — Local services in Columbus

As an OSU student, I am beyond disappointed with this store! 🤮🤮Don't be lured in by the OSU student discount to buy a computer here!

This incident happened three years ago, but walking past Tech Hub today brought it all back, so I have to share my experience. Three years ago, I bought a MacBook Pro with the newly released M1 chip from them, and the screen was faulty right out of the box. There were black lines at the bottom of the screen (a common issue with that batch of MacBook Pros, which you can easily verify online).

I kept my receipt and went back to Tech Hub the next day to request a refund, but the employees did everything they could to obstruct me and refused to give me my money back. After a lot of insistence on my part, they finally said they would either refund 85% of the cost or offer a replacement. A bearded middle-aged employee told me that if I chose the replacement, they wouldn't be responsible for any issues with the new computer.

I swear every word of this is true! When you're tempted by their student discount, think about why they're offering it. Are their computers really of the same quality as those from an Apple store, or are they sourced from some shady, cheaper, unofficial channels? (If they’re legitimately sourced from Apple, why can’t they just return them to Apple and give me a full refund?)

If you don't want to end up with a broken computer and not be able to get a full refund, stay away from OSU’s Tech Hub! Don’t be tempted by...

I've been there for 3 times. The first time I ordered the macbook pro of space grey. When I got the item and opened it at home, it was a silver one. I had to go back to get the right one. Two days ago, I bought the adaptor there and the staff picked up the 'right' one for my mbp. The same story - it's a wrong one. I go to the store to exchange for the right adaptor today and they give me the cable for charging iphone. In general, 3 visits give me 3 wrong product. Though I never pay for the 15% cost, it's still extremely unpleasant. (The young staff replied to my complaints in the last visit like this: 'Well, it's not me who gave you the wrong one for the...

I got a great service here, a screen of my MacBook Air, just over 1 year old failed (it was functional but only 70% of the screen could be used). I brought it for repair. In a couple days they notified me that a new screen was backordered. I asked them to return the computer to me so I can use it while there is a delay. They returned it to me as an exception from their policy. When part came they emailed me and the new screen was installed...