United States Postal Service — Local services in Converse

The worst post office ever!!! After moving into a townhome in Converse, TX on Adolph Scheel Way, I was directed to this post office to have a mailbox setup. Needleless to say, it seemed like the process was going smoothly, but at that time I was told that the mailboxes for that location were in the process of being setup. So, I would have to stop by the actual post office to pick up my HOLD mail. However, a few days later, upon my first return to pick up my HOLD mail, I was not able to pick up the mail at the designated HOLD mail window because, the staff was too busy at the regular window to assist customers at the HOLD mail window. So, I got in the regular window line and 20 minutes later, I made it to the regular window and was told that I have no mail. This went on for a few weeks and sometimes I got mail and sometimes I didn't. However, I am writing this review because for the past week I was strung along with the belief that my keys were going to be issued. So, about a week ago, I saw the mailperson deliver the mail to the boxes designated for my residence. So, the next day, I went to the post office and was told the keys would be ready the next day, so I returned the next day and the same thing was told to me, "the keys will be ready tomorrow". So, this went on for three separate occasions (Friday, Saturday and Monday). So, on Tuesday when I returned, the keys were given to me. However, when I went to the mailbox and attempted to open the mailbox, no access, the keys did not work, I tried all of the other boxes that the keys would fit in and no access was the result. After all of that, the waiting, the driving back and forth, the attendants telling me that the keys were ready and that not being true. The disappointment and frustration of having keys in hand but, they don't work is too much. The Converse Branch/Annex of the USPS is the most unprofessional and incompetent branch that I have ever had the misfortune to deal with. During all of this, on one occasion, I was told by a supervisor that assisted me at the HOLD window that the keys would be brought to my house by the mail delivery person. Needless, to say, that never happened. At this point, I am so disappointed in the service being provided by this post office, I can't wait to move away...

My residence has community style mailboxes, which aren’t that large. Instead of dropping packages off at my front door, this post office would put them in my mailbox. If the mailbox won’t hold the packages, they will remove all of my mailings and return to the post office for me to pickup. Since my work hours are the same as the post office, this makes it difficult for me to pick up my mail and packages at the post office, which the post office has returned my mail and packages to sender. Now, I’m having to go through my email, and try to figure out how to get my paid orders mailed again. This is has caused a lot of inconvenience for me, especially since some of the mailings were important documents, or items I needed. What I don’t understand is why some items I ordered from the same company, at the same time, we’re delivered to my front door, while the other items were not. If the person delivering the mail is aware of the small sizing of the community mailboxes, why the carrier wouldn’t drop the packages at the front door? Once an oversized letter is placed in the mailbox, nothing else will fit. I had issues of my neighbors mail and packages being placed in my mailbox, even though their address is clearly written on their mailing. I’ve also had some of my mailings and packages placed in my neighbor’s mailboxes. If the carrier doesn’t want to do their damn job, then they need to allow someone else the opportunity to do it for them. This is...

This review is only specific to the passport process at this establishment. The lady who helped me process my application was named Norma, and she was great. If you have everything you need to send off your application, this is the easiest thing to do. Norma accepted all my documents and payments and then took what was necessary to continue moving forward. One thing you need to know that I wasn’t aware of is that when you provide your birth certificate, they will make a copy of it and take the original document and send it to whoever it goes to process your passport. Don’t fuss about it! Let them take it and move on. Norma gave me a copy of mine and assured me I will get the original document properly and safely in mail. I also paid via MoneyOrder slips. One for $140 and a separate slip for $35. The $140 is for the passport card AND book. You have a choice if you want both, or if you only want one for a cheaper price. The $35 is pretty much the service fee to do all of the paperwork and whatnot. I believe you can pay by card here, in case anyone was wondering. Overall, great work Norma! You made this so easy. Go to your appointment prepared and don’t sign anything until the person behind the counter...