J.Crew Factory — Local services in Conway

The service was horrible. We were here August 25, 2021 at 4:45 PM. My friend and I were the only two in the store and after picking up several pants and shirts, we asked to try them on. The two employees told us the fitting rooms were closed because they were understaffed and couldn’t handle keeping an eye on us (the only two customers in the store), insinuating we would steal clothing which was extremely offensive to us. They told us to come back tomorrow, when unfortunately we would be traveling back to Manhattan. After pointing out we were the only two in the store, the two employees said the fitting rooms were too wet for anyone to go in - so it seemed they were finding more reasons for us to leave the store. Very disappointed - I always go back-to-school shopping here each year and now will never go back. I have been a loyal customer and will now cancel the card I have...

I had an excellent shopping experience at the J.Crew Outlet! My family and I were greeted by Jaime, who was incredibly attentive and helpful. She assisted us with a price check and even let us know about a great discount on Crew Cuts (kids' clothes), which were an amazing deal!

Jaime also handled our checkout, and her friendly and professional demeanor made the entire shopping experience so pleasant. The rest of the team was equally kind and welcoming, creating a warm and inviting atmosphere throughout the store.

I highly recommend this location—not just for the great selection and deals, but also for the outstanding customer service. Thank you, Jaime and the team, for making our visit...

The manager is wicked nice and always friendly. I've shopped here twice and she was always helpful and very friendly as is her staff. The store is smaller than other JCrew Outlets like in Kittery or Wrentham but they make use of the space and the staff are quick to say they can order sizes online and have it shipped for free to your home. Great sales! And they are...