Mountainside Tavern & Restaurant — Restaurant in Conway

This is the first night of our two-night stay at the North Conway Grand Hotel. Though we don't currently have any complaints about the hotel itself, the Mountainside Tavern & Restaurant left much to be desired. After a long day of travel, dining out, and mountain activities; my family of five was looking forward to hunkering down for the evening at the hotel and dining in our hotel room (we have an infant and two little ones, so after a long day we opted to not dine in at the restaurant).

After several minutes of trying to locate the menu online, I called the front desk and was informed that I needed to pick up a menu from them. There was an extention listed on the menu for us to call for takeout, however it rang endlessly and eventually hung up on us. So, I called the front desk once again, and was informed that I needed to put in my order in-person at the restaurant. Down I went with my 2 and 6 year-old, and we put in our order after waiting for at least 5 minutes to be addressed by the hostess. The demeanor of the older woman who served us was unpleasant to say the least. I felt as though I was asking for something unheard of, just because I wanted to put in a takeout order. She didn't even crack a smile at me or my two children.

Fast forward to when I received a call in my room that my food was ready (it was quick, I must say), and I returned with my son to pick it up. When we finally returned to our room after all of the unnecessary hoops that we had to jump through to dine on the premises, the food was mediocre at best. First of all, we were not provided with neither utensils nor napkins. The calamari was soggy, and I've had better pasta with marinara (the kids' selection) out of a can. The burger wasn't bad, and the wings were a step above basic.

Needless to say, we are paying good $$ to stay at this "grand" hotel, and do not appreciate being treated like a nuisance just because we want to take out instead of dine in... especially to wind up being served mediocre food. Not only does this reflect poorly on the restaurant, but also on the...

This is the restaurant inside the North Conway Grand Hotel. 1 of the reasons I chose the hotel was the lovely looking restaurant and tavern on the website. As I was unfamiliar with the area I wanted a nice place for dinner onsite. On check-in the woman at the desk explained it was a limited menu right now and the breakfast included was pretty much grab and go. I assumed it would still be a decent menu for dinner and the option to purchase a nicer breakfast. I was wrong on both accounts. The restaurant was actually closed at dinner time, the bartender at the tavern offered us a paper menu with scant options, not the work of a nice hotel, more on the line of a mom and pop. We walked out and had to go hunting for a real dinner. Breakfast was a paper bag breakfast,literally. No option to buy more for breakfast. Think elementary school. The rooms were nice and the movie theater in the basement was a great touch but...paper bag breakfast? For the price, you...

The service (hostess, waitress) were excellent, and were able to explain all the day-of changes. That said, the restaurant at the time of this post had only been doing non continental breakfast for a while; the website said breakfast, lunch, and dinner. We had to make a grocery run to cover for those two other meals, due to the snowstorm as well (didn't want to run out for restaurant food elsewhere). Another things that was disappointing was the amount of folks that needed that breakfast, and for 7.95 per person you were lucky if you only waited in the make your own waffle line for less than thirty minutes. Lots of things ran out fast and in the time we were there, no replacements. Being understaffed, and under-supplied when a known ski-school-vacation is going on = not that great for everybody. Please update the website, too, to reflect less meals...