Home2 Suites by Hilton North Conway — Hotel in Conway

EDIT: I recently revisited this hotel in 2025. Charlotte at the front desk gave us one of the better check in experiences we've had at a Hilton. She was friendly, kind and accommodating. The issues I previously experienced with this hotel were not present, including minor breakfast gripes. Typically, with Hilton properties there's always "something" that sours the trip. This Home2 Suites visit included none of those and was perfect. My kids loved the surprise hot cocoa bar that was set up during one of our nights.

Original Review from 2023 below.

Overall, this newer hotel is comfortable and great for families.

First, the bad.

Hilton has moved to a new cleaning standard where you need to request housekeeping at the front desk. Ideally, this would be handled though the app. I requested two cleanings on my weeklong stay, and the front desk staff member confirmed the days with me. Unfortunately, after noticing my room hadn't been cleaned on the second requested day, I checked with the front desk and they did not have any note of me requesting this second day. She offered any supplies I might have needed, and am alternative day to have cleaned.

After checking in, we noticed that the initial clean was not thorough. There was a used package of "flossers" next to one of the beds, a used coffee pod in the coffee maker, one of the towel racks above the toilet was hanging and the body soap was empty. These were not egregious enough to warrant a new room, however the front desk did resupply soap upon request.

The first requested cleaning was completed, however toilet paper and dishes were not included in this service.

The breakfast staff at times would watch you make choices, which was somewhat awkward. It also seemed like the brioche breakfast sandwiches were over stocked which led to them quickly drying out and becoming inedible.

The good.

The location is beautiful and modern. Overall, this location seems like it was well maintained. Other than the issues noted above, the service was very friendly and the staff seemed to enjoy their work. The breakfast had the best staffed setup of any Hilton free breakfast I've been to, and there was always every option available. The breakfast staff clearly take pride in their work, going the extra mile to clean the space and attempt to be friendly with guests.

The housekeeping staff seemed friendly and quickly provided supplies when asked.

The front desk staff were generally very friendly, sociable and went above and beyond when we needed new bedding outside of housekeeping hours.

The amenities were good. Ample common areas to sit and work, and easy to use Wi-Fi. The pool was well kept, however overfilled with convenient restrooms that were strangely cold. The EV charger was very helpful and accessible. The elevator was quick for a 4 story building.

We would return to this hotel, but ensure to follow up with the front desk on...

HORRIBLE EXPERIENCE and MANAGER DON'T REACT ! What a horrible experience !!! After this horrible experience, I tried to contact the manager by mail 3 times with his own email address provided by the hotel : 15 october, 21 october and 29 october and the manager NEVER replied me. Also I contacted the highest level of corporate guest assistance of Home2Suites on facebook who tried to contact the manager and she never replied it. After this, I contacted booking.com who tried to contact the manager and this manager still never replied ! Why I want a response from manager ? because I have bad experience during the 2 nights in this hotel, here is my message sent to manager : I inform you that we slept 2 nights at the Home2 Suites By Hilton North Conway hôtel from October 7 to 9. We were 3 people. On May 4 on booking.com via messaging, I asked to prepare 3 beds (2 double beds + sofa bed), please see attachment. When we arrived, the sofa bed was not prepared at all. So we had not slept on the sofa bed! We were forced to sleep 2 persons on 1 bed and 1 person on the other bed. Why was the sofa bed not prepared as requested well in advance? Also, I inform you that the receptionist behaved very aggressively with me on the 1st evening (October 7). I specify that it is the receptionist of the evening and not of the morning. Indeed, I asked her for a simple soap. She sighed, got angry and told me she didn't have any soap, and I was very surprised for a high-end hotel. I insisted on having the soap and as I didn't understand what she was saying because I'm deaf and French and I asked her to answer me in writing, she got angry again and sighed again, she ended up giving me a soap dispenser. It was a traumatic and terrible experience for me with her unacceptable behavior. The next morning (October 8), we wanted to use the washing machine and we used our last detergent and no luck: all the washing machines displayed a network failure (error 43). The receptionist of morning contacted support very quickly, she was kind and efficient. So we decided to comeback in the evening to use the washing machine whose network was working and my mother asked the receptionist (who is the same as the previous evening) for the detergent, we explained to her that we lost the detergent because the washing machines were down in the morning, the receptionist got angry and sighed saying that she was not aware of the breakdown of the machines and my mother told her to calm down and that her behavior is unacceptable. The receptionist ended up giving us the detergent. We ask that an investigation be carried out because the behavior of the evening receptionist is unacceptable and we also ask for compensation of price of at least one night in the face of this aggressive and unacceptable behavior. Thank you for your...

What a horrible experience !!!|After this horrible experience, I tried to contact the manager by mail 3 times with his own email address provided by the hotel : 15 october, 21 october and 29 october and the manager NEVER replied me. Also I contacted the highest level of corporate guest assistance of Home2Suites on facebook who tried to contact the manager and she never replied it. After this, I contacted booking.com who tried to contact the manager and this manager still never replied !|Why I want a response from manager ? because I have bad experience during the 2 nights in this hotel, here is my message sent to manager :|I inform you that we slept 2 nights at the Home2 Suites By Hilton North Conway hôtel from October 7 to 9. We were 3 people.|On May 4 on booking.com via messaging, I asked to prepare 3 beds (2 double beds + sofa bed), please see attachment.|When we arrived, the sofa bed was not prepared at all. So we had not slept on the sofa bed! We were forced to sleep 2 persons on 1 bed and 1 person on the other bed.|Why was the sofa bed not prepared as requested well in advance?|Also, I inform you that the receptionist behaved very aggressively with me on the 1st evening (October 7). I specify that it is the receptionist of the evening and not of the morning.|Indeed, I asked her for a simple soap. She sighed, got angry and told me she didn't have any soap, and I was very surprised for a high-end hotel. I insisted on having the soap and as I didn't understand what she was saying because I'm deaf and French and I asked her to answer me in writing, she got angry again and sighed again, she ended up giving me a soap dispenser. It was a traumatic and terrible experience for me with her unacceptable behavior.|The next morning (October 8), we wanted to use the washing machine and we used our last detergent and no luck: all the washing machines displayed a network failure (error 43). The receptionist of morning contacted support very quickly, she was kind and efficient.|So we decided to comeback in the evening to use the washing machine whose network was working and my mother asked the receptionist (who is the same as the previous evening) for the detergent, we explained to her that we lost the detergent because the washing machines were down in the morning, the receptionist got angry and sighed saying that she was not aware of the breakdown of the machines and my mother told her to calm down and that her behavior is unacceptable. The receptionist ended up giving us the detergent.|We ask that an investigation be carried out because the behavior of the evening receptionist is unacceptable and we also ask for compensation of price of at least one night in the face of this aggressive and unacceptable behavior.|Thank you for your...