KAY Jewelers — Local services in Conway

4 Years ago I bought my wife a wedding ring at Kay with the full Warranty I could by for it. I was convinced to buy the warranty as it would cover ANY possible problems we could have. 2 years down the line the Gemstone cracks, and I come to find out I was misled as the warranty only covered diamonds, not any other type of gemstone. Throughout the 2 years after that the band on the ring broke 3 times. Times 2 and 3 I was told the band would be reinforced as to not have this problem again; The band is as thin as it has ever been, and it hasn't been straight since round 1. After round 3 I requested a warranty as the Bright blue Topaz gem was no longer bright blue, in fact it had come back grayer after each time Kay shipped it off to be fixed. It looks like little more than poorly stained glass now. When first beginning this claim I was told they would replace the ring and I would get to keep the original, only to be later told by someone else that is not the case. I was asked to surrender the original, which I cannot as I proposed with said ring, in order to receive the new. I even offered to pay for the new ring at discount and was told No. The resolution I was given was that I take advantage of the stores buy one get on 50% off sale and buy two new at times, (at 25% off each, which is not how the math works), one of which being the replacement ring. So far, I am unsure as to why I bought this warranty as it has only left the ring in worse condition, and the proposed fix was to buy more jewelry. I can see this as little less than a slap in the face of once regular customer a well organized scam. I was misled at multiple moments and lied to. I will never be Shopping at any Kay location again, and I will be making sure as many people as I know are not shopping at any Kay location again. 1 out of 5 stars...

I have to come to a Kay's location twice a a year for my ring inspection to be able to have the warranty stay valid! On Saturday, June 29, 2019, which was last night, I drove 40 minutes to the Conway location to get this completed, since tomorrow is the last day of the month and I have a busy day scheduled already. I look this location up on google, to be informed they do not close into 10pm! When I finally arrived at 9:27pm, they were closed. Why would you not make sure your information is 100% accurate before having any type of listing on the internet? NOW, I have to figure something out to be able to get this inspection done on Sunday, and as I stated before, there is no no way of fitting this in my schedule again. Very frustrating! I would have left much earlier if this information would have been accurate...

Don’t go to the Conway location. Went to get my ring resized the guy couldn’t even work computer had to go outside to get his manager. All the workers are young and not helpful. Went back week later for pick up. Picked up my ring when came in they were all at the back tables on their phones one was sleep head down on desk and they handed it to me without my box they said they would give me a new box cause they couldn’t even remember I had left one. I don’t even believe they shipped my ring off to be resized it still doesn’t fix. Still falling off as it...