LA Fitness — Local services in Conyers

It be a zero if I could. I've gone there for over 5yrs. And not even a remodel of this facility will change the type of people that work there and work out there. It's the same staff, cleaners and members. The facility is always dirty. The equipment there is always something wrong. Members cut off the pins and constantly don't even have pins. Never low weight free weights available. The staff allow very loud music to be played by individuals. Members bring in speakers and work out thinking they own the place. Staff does nothing. And if a member wants to harass another member for race or even walking by someone else, they AND corporate do nothing!! Basketball players can be a problem with crowds, noise and always block the stairs to get up to the cardio area. Its just a hot mess. Not even a remodel will ever change that. The managers are absolutely terrible NEVER EVER have they smiled at you or said have a good work out. Youll be speaking with them and if their boyz walk by theyll completely leave you there standing and chat and then come back nonchalantly. Its terrible. Always has been. turn around in that place from corporate mgr to in house staff to child care through all the years to the present... terrible.It's not a great place all round. When poorly staffed in a relatively not great area... you get what you get. If your young,loud and have a high ego, by all means, this is your place. But the majority of people appreciate a nice smile when you walk in the door, clean, stocked, maintained facility... they can't even fake it. Current male manager is so full of it, I cannot even state everything here. The manager female currently lacks extreme professionalism and both mgrs are, its clear, discriminate towards certain color of people. I am so glad I finally left this place. I was harrarassed at this facility where my safety was threatened and they did absolutely nothing. They lied and said they can't access the cameras because that would have proven what happened, when corporate said indeed they have full access at anytime. just a mess. Very...

The overall condition of LA Fitness in Conyers leaves much to be desired. From the moment you walk in, it’s clear that cleanliness is not a priority. The facility consistently feels unkempt, with locker rooms often in disarray, workout areas littered with towels or weights left unreturned, and a general lack of attention to hygiene. Equipment can go days without being wiped down, and it’s not uncommon to encounter foul odors throughout different parts of the gym.

What’s even more disappointing is the attitude of the staff, especially management. Rather than being helpful, welcoming, or solution-oriented, the team often comes across as indifferent or even outright dismissive. The manager in particular has developed a reputation for being unapproachable and uninterested in member concerns. Whether it’s a billing issue or a question about facility maintenance, interactions tend to feel transactional at best, and antagonistic at worst.

One glaring example of this lack of care is the condition of the sauna. It has been out of service for weeks with no clear communication or visible effort toward repair. For many members, the sauna is an essential part of their routine—and yet, there’s been no sense of urgency or transparency about when it might be operational again. The broken amenities and lack of accountability only reinforce the perception that member experience is not a priority at this location.

For a brand that promotes health, wellness, and community, the Conyers LA Fitness falls strikingly short. Members deserve better—cleaner facilities, more responsive leadership, and a basic level of respect and...

I have two memberships with them. One of which is for my son. He and his brother have gone there together on multiple occasions, but today, he was told he could not. As Valerie over talked him and told him he did not have a membership that permits guests but for a $20 day pass his brother could enter or he can upgrade his membership. If that's truly the case, then the rules are inconsistent.  Regardless, the disrespectful tone, dismissiveness, and over talking a respectful customer was absolutely unacceptable.

When I called the gym to ask if there are different levels of membership, one of which you can't bring a guest, the young man that answered the phone grunted a one word response. When I called the number provided on the Contact Us page, it went back to the gym. Another young man answered so I asked for contact information for a manager. He said he didn't have any contact information for a manager, or a regional manager or headquarters BUT said he could transfer me. Odd. Then he purposely put the phone down and did not come back.

From reading the reviews, there is a history of rude behavior and inconsistent rules to follow. Some are inconsistent with even other LA Fitnesses which make them also questionable.

I'm detailing today's experience but this is the third time the staff there in some way was rude. This is supposed to be a place where patrons enjoy coming but instead we have to wonder what type of experience we are going to have. Our experience starts at the door and it starts with the staff.

(Oh and the gym is overcrowded and the dumbbells are never re-racked so good luck...