Firehouse Subs Conyers — Restaurant in Conyers

Today the Dr.s office were I work ordered lunch because we had a rep to buy us food. And 2 of the orders were messed up. I had a Philly cheese steak w/o mayo, only mustard and a side salad. And one of my co-workers had a reg. Beef with jalapeños. The philly had no cheese on it! I mean who orders thus type of sandwich without cheese? So i had to add my own fixens and had to add ketchup and mustard because it barely had any mustard! I even put my lettuce on it as well! And my coworker she had cheese all the way through her sandwich plus the jalapeño peppers any.i had no bell peppers. What the blank! I mean last time we ordered i had to take my food back because there was a piece of plastic hanging out of my Engineer sandwich! O took it back and the mangr. made it. But i would choose the location in Stonecrest vs this one because they just can't seem top get orders correct! I have a pic.

I mean it was bad enough to have seen a gentlemen walk from the back of the building one day bitting his nails and going back in to make sandwiches! I had to tell someone bout that. And the sad thing I'd that they'd told him several times before. I hope he's not...

Horrible experience. Upon entering the restaurant at the designated pick up time, I noticed there was no orders in the online pick up bin. After standing at the counter, being ignored and smirked at, I finally was asked "what I wanted". I gave them my name and was told "it's going to be while" . Granted, I only ordered two sandwiches. Why list a pick-up time for an online order if you still have to wait an additional 15+ minutes, especially when time is limited for lunch? When my order was finally bagged, my name was called and the bag was tossed up in the counter. No "thank you", "have a good day" Nadda. They just tossed it up on the counter and walked off. This location has really gone downhill and the customer service is HORRIBLE!!!! I know I am only one customer that will not be back, but I will sure to let as many people I know, to go elsewhere. BEWARE. "" EDIT"" This locations response team reached out immediately and took care of the issues. I want to extend my gratitude for such a quick and prompt response. Great job...

When we walked in for lunch, there were about 5-6 employees who just seemed miserable, and no greeting whatsoever. The food was ok, just disappointed they didn’t have any hot sauce for use, although they had bottles of it for sale. One of my favorite parts about firehouse was trying different hot sauces, but I guess due to Covid, they did away with that. They should at least open one of their bottles for in store use, instead of just for sale. I asked the employee if I could use one of the bottles, and she said I’d have to buy it. Just bad business. Great food, but not great service. I originally gave it 3 stars, but while writing the review another customer was complaining to the staff about how rude they were, so I had to leave just 2 stars. Very unfriendly staff, just a bad lunch experience all together. Me and my coworker came here for lunch at...