I stayed in this hotel for 3 days. My first night, there were ants in my shower. The next morning on my way to breakfast, I informed the front desk associate about the problem. She said, I'll send someone up. I left out for work, came back hours later and my daughter said no one came to the room. More ants were in the bathroom. This was around 8:30pm. I went down to the front desk and told the front desk associate about the problem. He said, usually if it's a problem of this nature, they would put us in another room. I told him that it was late, and I didn't want to switch rooms. I asked him to make a note for the morning shift. He said he can send someone up to spray. So, a young man came up to spray. Ants died. This hotel has only been open for about 3 weeks. This should not be happening.
An hour later, Ants were in a different location. On the refrigerator, counter top and sink. This was around 11pm. I went back to the front desk. There was a new associate there. l told her that we would go ahead and switch rooms because by morning the ants would be everywhere. She said that she'll put me in the room next door. I asked her if she does that, will it be an ant problem in that room. Because it's right next door. She said, No ma'am. I moved to the new room. There were dead ants in the bathroom. At this point I wasn't going back downstairs. It was almost 12am. By morning, there were ants crawling on the bathroom floor. I went to inform the front desk of the problem. I told her that I had to leave for work and that I would probably need to switch rooms when I come back. She said, she can move me to the 4th floor. I asked her is there an ant problem up there. She said, no one has complained about it. That I'm the only who has complained about it. I said, I'm not complaining about it. There are ants in the room. She says, yes ma'am. This associate name is Amy. She's very rude. I asked her to ask the manger to call me. I went back upstairs. There were 3 hotel associates in the room that I moved from. I heard them saying, Oh my God..they're everywhere. I walked in front of the room and told them that I moved out of that room because of the ants. I told them that there were ants in my new room. The housekeeper said she'll come clean them up. She said someone would come spray. I left for work. This time my daughter came with me. Hours went by and still no call from the manager Shantay. When we got back to the room, there were a few ants still alive on the bathroom floor. This was about 7:30pm. Told my daughter we're checking out in the morning. We're not going to switch rooms.
The next morning I went down for breakfast. Amy was at the desk. I asked her to speak to the manager. She said, the manager wasn't in yet. I asked if the manager could give me a call. She said yes. Checkout time. Amy tells me that they can give me 10,000 Hilton points. I told her that I don't want the points. I want to speak to the manager. Now, through all of this going on I wasn't rude. I didn't have and attitude because I know stuff happens. So I couldn't understand why this woman was so rude.
It has been 3 days now, and no call from the manager. Everytime I call, of course Amy answers the phone and tells me the manager is unavailable. I called corporate. They said they can refund me for one night. They would have to send me a check in the mail for the refund, because they haven't been able to contact the manager to issue me a refund at the hotel. The check would take 7-10 business days to be sent out. They also stated that the check can take 30 days to be verified. Which is crazy. I told them that I would call the hotel and talk to the manager Shantay. I'm not waiting that long for a refund. I still haven't been able to get in touch with the manager. This is unacceptable for...
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