Bay Appliance & TV — Local services in Coos Bay

I’m going to start by saying do your research. Check the BBB page for this company (it’s bad) read reviews. I wish I had. We ordered a cooktop from bay appliance, we were told it would be 4-6 weeks to get one in stock. (Which was normal) a week later we get a call saying the cooktop was in. We thought; How lucky this is great! Well we were so very wrong. They charge $350 for delivery/installation (which we new) The cooktop was not installed properly they are not licensed electricians nor do they know how to install things properly. The installation guy told my husband to hire an electrician. The installation guy “rigged” the new cooktop with electrical tap he borrowed from my husband and said it would work until we could get an electrician. (Wait we just paid you to install this) This is a safety hazard ⚠️ The cooktop was damaged very beat up scratched, not laying flat. We called and reached out to the owner. (Who treated us terribly, he was rude, his lack of communication, & customer service skills were appalling through email ) We never actually spoke. We wanted our Money back. If you decide to purchase anything from bay appliance all sales are final. Another red flag 🚩 we over looked. It turns out the cook top we received was ordered for another customer and returned ( I was told from a store employee) This is SHADY and unethical! We were not getting anywhere with the clearly uneducated & spineless owner Darin Loper. He wouldn’t he even speak to us. We contacted our credit card company, also our lawyer and had him write us a letter. We filled a formal complaint with State of Oregon Department of Justice Consumer Complaint. We emailed and mailed a letter certified to Darin also requesting acknowledgment that he received our letter. He never did (this is why I say spineless) after all of this…it looks like we’re getting a refund and they’re coming to get their used cooktop back. (No one should have to go through all of this to get a refund from a business) Two guys came to uninstall the cooktop finally! We have had the breaker shut off due to dangerous wiring from Bay appliance. (I wanted my kitchen back) We call to do the refund over the phone, I was told we are being charged a restocking fee. Are you kidding me! I mean really this horrible company is trying to make a buck at all cost. I told them NO it’s a full refund. ( I wasn’t concerned our Credit card company had already reached out to us and could not believe this business was even in business) Legally we had to wait 15 days for them to do a charge back to the company. I told them will just let the credit card company handle this then. I insisted to please speak with Mr. Loper, (The Owner) I told was he didn’t want to speak to me. (Again spineless) Less then 30 minutes later we get a call saying they will refund the full amount. What a nightmare… Please do your research read reviews (there are plenty more like mine) look up the Better Business Bureau. Don’t let Bay Appliance take advantage of you. Hopefully this will save others the trouble we had...

I wouldn't bother with this company in all honesty. Make sure you verify what price they're going to offer before you bother with billing. I was told that I needed to go through the credit check and apply before they could tell me what kind of 'deal' they could give me.

Their 'deal' was 400 dollars more expensive and they refused to price match even though I had already had my credit pulled. They straight told me that I should just go with the other guys, because they couldn't go down that low. Implying that I should just pay them 400 extra dollars more or less.

What can I say. It was a complete nonsensical experience and now I have a Citibank line of credit through them that I don't need or want. At this point, I have to work on getting it closed. I have no intention of purchasing an item from a business that conducts itself in this manner. It's honestly my fault for trusting a salesman.

Anyway. Take from this what you will. Don't commit to anything with these guys until you know for a fact what the bottom dollar is. Don't let them say, "well let's see what we can do for you."

If you don't care about getting the best deal for your money these guys are probably fine. If you're a bit frugal, like myself, steer clear and certainly don't let them get you on the hook like I did.

UPDATE:

In response to the comment/explanation provided by the business. Yes, I suppose I would rather deal with a 'big box company.' I would assume they would be able to spell four letter words like 'paid' and wouldn't start calling my cell phone behind the guise of a blocked number and leaving inappropriate messages.

Yes, YOU HEARD ME CORRECTLY. Multiple calls behind a restricted number and multiple messages that were childish and inappropriate. Just one of which said, "Oh you poor little baby." That comment, I'm assuming, was directed to me for voicing a legitimate complaint against business practices. The worst thing about it is that it was done using my personal cell phone number that was garnered via the purchasing process. How's that for customer service?

Maybe I'm just getting older, but I'm starting to become a sympathizer with those who are losing their faith in humanity. Some people just don't have any respect, consideration, or concern for anyone else other than themselves. It's almost as if their moniker/ethos is, "I'm going to do what I want. Why? Because I can."

Things like integrity and respect for others used to be paramount for interpersonal relationships. People/businesses like this are making that less and less by the day. It's unfortunate and to be honest... It's...

I strolled into Bay Appliance, Coos Bay, needing a new dryer, because apparently, my old one decided to retire and become a lint-filled art installation. And then there was Maggie. Let’s just say, if appliances were judged on curb appeal, Maggie would be the penthouse suite of showrooms. She greeted me with a smile that could melt glaciers, and suddenly, my dryer problem seemed… less pressing.

She led me through a maze of gleaming machines, her every gesture a masterclass in appliance seduction. She pointed out features I didn't know I needed, like a "steam refresh" cycle that could apparently de-wrinkle my clothes while simultaneously whispering sweet nothings to them. I was mesmerized.

"This one," she purred, running a hand over a sleek, chrome dryer, "has a sensor that detects the exact level of dryness, preventing over-drying and… premature aging of your fabrics." I swear, the dryer was practically vibrating with anticipation.

She even demonstrated the "gentle tumble" feature by tossing a delicate silk scarf inside and watching it emerge, wrinkle-free, like a phoenix from the ashes. I'm pretty sure I saw the scarf blush.

And the warranty? Let's just say it covered everything except "spontaneous combustion due to excessive hotness." I'm not sure if that applies to the dryer or Maggie.

She even tried to upsell me on a matching washer that could "harmonize its spin cycle with your favorite playlist." I was so flustered, I almost bought it just to hear the dryer sing along to my guilty pleasure pop tunes.

Look, Bay Appliance might just sell appliances, but Maggie sells an experience. A very… heated experience. If you want to buy a dryer and leave feeling like you just had a whirlwind romance with a washing machine, go see her. Just be prepared to leave with more than just a new appliance. You might leave a...