Body & Soul Wellness Retreat — Local services in Coral Springs

Beware of predatory behavior! This company doesn't explain their monthly memberships to customers fully before they get into their "69 dollars" a month massage. My husband and I were looking to add a "massage day" together as a couple so we booked what I thought was the couples massage but then had an associate convince me to "upgrade" to their "69 a month massage" when I did this it wasn't explained that it was technically a different timed massage and I was a little confused when my massage ended ten minutes early than my husbands, not a big deal. The next time I called to schedule my massage was a week later. This is our first time ever having a monthly massage program and the first time we had gotten massages in general. When I called last week to schedule for today I let the person know who was scheduling that this would be our massage for the month under the "membership" or whatever it is. Upon FINISHING the massage they decide to let me know at the front desk that I do not have a "credit" and would have to pay 125 for the service. I told the front desk associate with the septum piercing and long black hair that I spoke to someone and explicitly let them know that I wanted to book the monthly massage so why wouldn't they let me know ahead of time; she blamed it on new employees and then called her boss just to say "I don't have a credit" to where her boss said that there is nothing they could do. After she got off the phone I asked her if I could pay early, why it wasn't explained to me and she wouldn't answer any of the questions just gave me attitude; I even asked her to call her boss back to explain the entire situation so that they could understand where I am coming from or if I can pay the entire amount and cancel she told me no to everything I offered so I asked if I could speak to a manager to which she told me she was the manager. Clarifying at the end if she was refusing to call her boss to explain the entire situation she got mad tried to put us in a separate room behind closed doors so she could speak to her boss without us there over her cellphone which made us really uncomfortable since she was acting rude and giving us attitude for a situation that was out of our hands which she decided to go into the back to speak to the boss and came back after ten minutes to tell me that they could in fact change my pay date to earlier so that I could pay and get the massage which I asked for earlier (otherwise it would have been the 29th of each month). After all this we decided to cancel both of our memberships because my husband was entirely upset with the way we were treated and leave the company with a very bad taste in our mouths. She kept telling us that "All massage places charge like this" and I kept reminding her that this is my first ever massage membership so it should have been explained more clearly because I have and continue to explain it to the front desk associates every time I call as I don't know how it works. The massages are amazing but their front desk people unfortunately will lose them a lot of business with the way they treat the customers and with how they do not explain the "membership" beforehand. I also explained to her that you can't anticipate people will know how the membership works based off of memberships with other companies since you do not know if they have had a similar membership I've only ever had a chiropractor that would let you come in at any time...

I would have given 5 stars had it not been for the insistence on giving a tip. From the moment I made the appointment for the couple's massage the cordiality was extreme, at the end of the call the operator told me that a tip was very well appreciated, preferably in cash, although I was surprised that they asked me for a tip when we had not even received the massage, I did not give it so much importance. We went to our appointment and everything was wonderful! the atmosphere is super relaxing, the smells, the attentions, the staff is very well trained in customer service and massages was really great, it was worth taking this package, my husband was very satisfied. When leaving the restrooms we looked for those who did the massage to give them $20 each, we only found one of them who agreed to give the other $20 to her partner. When going out to the front desk, the lady asked us if we would like to leave a tip and I told her I had already did it, I told who and how much, I really bothered that they were asking me something that is supposed to be voluntary but I let it happen for the second time. One hour after we left, I received a call from the front desk asking me if I would like to leave a tip, I repeated that I had already done it and they had already asked me when I was leaving the store and although the person was very kind and she apologized it is unheard of that this business is asking so insistently tip, exerting pressure. The tip is a quantity of money that is given VOLUNTARILY to thank a service. It should not be imposed, and if so, include the fee in your costs. It is a lack of respect, this really disappoint me a lot and I do not think I would go back to a place where I would not allow the client to choose whether or not to...

I turned to google to schedule a massage nearby and found Body & Soul Retreat. Based on the number of positive reviews and the high rating I decided to give it a chance.

I was NOT disappointed!! This was JUST what I needed.

Upon walking in, you immediately get the feeling of being in a relaxing spa and you just KNOW to mute your phone. The place is beautiful, very quiet and serene.

The staff is super nice!!! Once they found out I had never been there they offered to give me a tour. They showed me their meditation room, which is where you relax after you check in and while you wait for your service. Then I saw the rooms for massages, facials, the room setup for couples to receive services. They also have space for mani and pedis and they have an adorable room set up for the permanent jewelry and lashes.

All the rooms are super clean and the music is very spa like and low.

I was so impressed after the tour that i asked if I could also schedule a facial. Luckily, they were able to fit me in after my massage. Once my facial was scheduled and I was finished checking in I went to the meditation room.

I want a replica of this room in my house!!! The meditation room was AMAZING!!!! I actually put my phone away in my bag and completely disconnected for several hours. I cannot remember the last time I was in a space that encouraged me to do so.

After my services, they encouraged me to go back into the meditation room for a few minutes to come back to reality, which was great! The checkout process was quick and easy.

If you want to get some self care or even just a mani and pedi, this is the place to get it done in an incredibly relaxing and calming environment!!!

I will DEFINITELY be going back to my new...