Chubby's Mattress — Local services in Corpus Christi

Bought a set for more than $3,000.00 and in a few years it was sinking, so asked them to come out to look at it. They took the pictures from a standing angle, which did not give the accurate depth on the sinking areas, so denied the warranty. The guy who came was rude and slammed our door when leaving because him and my husband got in to a disagreement over the way he was doing the measurements. Then it took forever to get anybody from Chubby’s to help us and finally they made us an offer to come and choose a replacement, but we still had to pay additional money and was only given a mattress, no box springs. This mattress was a cheaper one than the one we returned. I waited to write this review, because I wanted to be fair in my assessment after getting the new mattress. After using his mattress for sometime we have a hump in the middle of the bed and both sides are sunk in from where we sleep. These do not come back up throughout the day, so at night your sleeping in dips and holes. Our bodies ache and hurt daily. We had been told there is No Warranty for the replacement mattress, because they were doing us a favor by selling us that new mattress and giving us a credit for the other one, which was a wash plus we had to pay over 300.00 just to get the new mattress, no box springs. Here we are now having to start looking again for new mattresses, in less than 5 years. I don’t know about the rest of the area, but we can’t afford to pay over 3,000.00 for our beds every 4 to 5 years. My point in writing this review is this; be aware of the warranty, because no matter how good it might sound; it is not a fair or accurate reading, which can mean no warranty replacement. They do not appear to want to honor the warranties. The people there are not friendly and do not return calls. Customer service after the sale is lacking big time. This has been our...

We bought a mattress on Labor Day from Rosie. We were able to pick day for delivery that was convenient for us. Rosie cleared date with Danny at warehouse. Mattress was to be delivered between 12 PM and 6 PM with a call to us 30 minutes before delivery. At 5:45 PM no delivery nor phone call. I called Rosie and she immediately contacted drivers and then called back. Drivers would be be coming soon. When Chris and Richard arrived about 7 PM they said that we originally weren't put on the delivery schedule for that day , Danny had called about an hour before drivers were to leave and asked if they could add us to schedule. Also Rainy weather had slowed delivery times. Rosie was very pleasant and professional. Chris and Richard took great care bringing new mattress into our house and setting mattress into our elevated mattress frame. Same care was taken in carrying our old California King mattress out for recycling. I would recommend Chubby's Mattress Company at Calallen- Five Points to family and friends. if they carry the brand that you are...

We had a seamless shopping experience at Chubbys until we purchased a mattress. We were under the impression it was a 100-day return policy, no questions asked. However, upon attempting to return the top-of-the-line mattress, we were informed that was not the case. We have had persistent issues with the mattress and when we brought it to Rosie's attention, she denied knowledge of the policy despite being the salesperson. The manager was of no assistance either. We will not be returning to Chubbys in Calallen or buying from Rosie due to the non-commitment to their word. The comment is unnecessary since it wasn't clear. Representative lied to us, the customers. We will definitely shop elsewhere due to the poor treatment. We purchased our entire bedroom set and table and chairs, but we will look elsewhere for our children's room upgrade. When I phoned to inquire about the mattress policy, the sales agent said, 'I'm not sure about the policy.' Improve your...