Cicis Pizza — Restaurant in Corpus Christi

Terrible Terrible Service ! All the years been coming here , family, friends, school functions and sporting  events! We have lived in Calallen all our lives ,,,,, Never again ! I have already informed  Arlene regarding the girls and manager with the tattoos blue shirt (can't remember  her name )  all over about her  behavior. I was that bi-weekly customer  that everyone who worked their knew my name & family and our order right when we came in, not no more ! One evening at 9:30 on a Friday night , after a Calallen baseball game, they told a family of 8,  who I know because it's a small community  that the buffet was closed, but the on door says 11 pm & they were already putting up chairs. I informed  Arlene that Tuesday during day, how rude they were and how much money they turned away not just with that family. . I told him I would only come when he was there or order for pickup. Then a few weeks later I had called about ordering  class pizzas for the last day of school, Arlene told me no problem , like usual ( after all Arlene just delivered and made 150 pizzas for our 3rd grade class)  so i called and i got that same lady manager and she told me no they were to busy. I called back later Arlene said no problem.  NOTE I have never had problems with Arlene or the old Enrique.they always go out of they're way for customers ... SO TODAY AT 545 we went to eat at Cicis , 6 of us. It was that same manager in a blue shirt. The girl at register was supper sweet , that's the only nice thing I have to say.  We arrived ordered a mac and thick pepperoni  pizza that they bring to table. After 25 mintues we still hadn't got our pizzas (keep in mind pickup only takes 15 mintues) I looked and saw a pan on top rack figuring it was the thick pizza . I (along with my son's  12 yr old friend , not sure what all he heard)?went up to ask about our pizza, i stood waiting for a bit. The (same lady) manager proceeds to tell me they would bring it out when ready, in a very rude wau, I said okay, then the girl with glasses and a cap said Oh its up here already. I said "I thought that one was mine."  I start walking down to soup and the girl with glasses  starts talking about me loudly to manager that I was rude and Bitchy...and that "it's like free pizza " while the mangaer just shock her heard and agreed with her. Keep in Mind I have worked in postions as a manager and in court, with aggressive  clients. Never have I ever seen such a disrespect of customer service or bad management. I confronted  the young lady , asked if she had a problem,  she wouldn't look at me and said she wasn't talking about me. I informed  her I was right there listening to their conversation. The manager didn't say a word just said they would bring out the food, rudely.  Which the young girl so graciously gave me. Even as I sat down to let my husband know what had happened  they still took another 20 minutes to bring the Mac pizza out! But the people next too us , no time at all. Terrible Terrible customer  service and its proven to be a pattern of this behavior.  All the years we have gone there have been great but now,  this place is now a low class,  worthless fast food restaurant. What made it special was the kindness of the people that worked there "welcome to Cicis ". Now it's just Ghetto. Don't spend your money here go buy chicken, they are much nicer there.  Such a shame but I have had it and I am letting everyone  in my community  know on all my social medias. BBB, you name it ! The only reason I didn't say anything  sooner is because I didn't want  Arlene  to get in to trouble , bad attitudes & sorry 3 times and your out (within a month). I was even told by the cashier last time that the same lady manager wouldn't  let a cancer patient  bring in his special drink for after Chemo. Horrible  horrible manager needs...

**EDITED to say that the GM has been in contact and has offered to make things right! Looking forward to have these bad memories changed to good experiences. Giving 3 stars now with the hope for a better experience

Experience on Friday 3/8 was a complete disaster! Arrived around 12:50pm...almost no pizzas on the buffet. It was the first Friday of Lent and there were no non-meat pizzas. Salad station was gross, had barely any good lettuce, croutons were stale. Asked to place an order for custom pizza since I needed something non-meat, was told no. Husband found minimal choices that he would eat. Pasta station was almost empty and the sauce had a gritty texture and a film on the top, also almost empty. Waited about 20 minutes to see if anything else was coming out, still very minimal choices, no desserts. Heard another guest find a hair in her soup. Manager was rude to her, gave her a hard time about wanting a refund and almost ignored her for 5 minutes. Not a good time at all.... Step...

06/10/22: I think we went at a very wrong time. It started off bad. Minimum viable selection. Nothing seemed fresh. A majority of The pizza was old and cold (not exactly cold cold, but below lukewarm). Other pizzas and the cinnamon rolls were rock hard. My wife did have another issue (with salad bar) but not too sure. Plenty of employees available. So why wasn't the buffet up to par?

The one star is for the busser (older gentleman). He was constantly checking on us and clearing our tables, full of unwanted pizza and salad. I probably saw him a dozen and half times during the first half of our visit. Also, the soda machine was working (so that was a positive).

Sidenote: it really saddens is to write this review. It's the nearest Cici's to us and we specifically drive to Callallen for Cici's. I keep telling people "we need a...