Stover, Evey and Jackson — Local services in Corvallis

Disappointed that Stover sells low quality appliances that they know are cheap and have poor quality feedback, to landlords in Corvallis, so we renters are stuck with them. We moved into a new house in July 2022 and it needed a new dishwasher. (A small house we are paying $2000 rent for.) In August 2022 our landlady bought from Stover, and Stover installed, a GE “Built-In & Spacemaker” dishwasher (GSD2100V7OWW , and as of 10/2022 no longer manufactured). It is entirely plastic, almost every part. It doesn’t clean dishes. I am an adult, not a college student, and I have used many dishwashers in the past. I did a test run of this one, loaded it lightly, pre rinsed most of the dishes, used soap from Corvallis Co-op that we used in our last rental. The dishes come out dirty, many of them splattered with more food on them than went in, and I had put ceramic yogurt cups on the top rack that all came out of the dishwasher with yogurt still on every bottom inside.

Stover appliance came by and looked at the dishwasher. He can’t find anything wrong with it, but told me that he has heard many many complaints that it’s a low quality dishwasher and doesn’t clean, “this isn’t the first time I’ve heard this” and “I’ve heard this many times”, “which, well, understandable, it’s the cheapest most basic dishwasher they make”. Stover says they can’t do any refund to my landlady to exchange for a better model. He told me repeatedly to just try different soaps, told me that maybe it only didn’t clean because of the soap I was using, that “some soaps bubble up too much and trap food that can’t drain”. I asked him to recommend a soap that the Co-op would sell, and he doesn’t know of any. I explained again about how the soap was irrelevant to the yogurt containers, bc those didn’t even get rinsed out. He couldn’t explain that, but says he has heard many similar complaints about this dishwasher. He said Stover sells “thousands of these into rentals” in corvallis, because they’re the cheapest; and also he has heard a lot of feedback that they don’t clean well.

I am disappointed. We won’t be able to use this dishwasher. I don’t want to go through the effort of loading into a dishwasher what I will have to hand wash after. I asked the Stover appliance-man if Stover could consider not selling poor-quality appliances that have repeated poor feedback, would they consider not selling this dishwasher anymore? and he said he could talk to his boss but nothing more.

It isn’t fair to me as a renter, when I have no say or control in what appliance my landlord is buying, that Stover is knowingly selling low quality plastic appliances to landlords. My landlord isn’t a company, she could have been persuaded into a better product that works and is durable. This shows to me Stover is an unethical company, and I would not purchase from them if I was a homeowner. Stover does not care about customer satisfaction, and does not accept returns or refunds, even towards an upgraded model with them. Unethical also, not carrying about climate change or planetary resources, to be selling low quality and plastic appliances, which will be thrown out over...

The best. My old landlord would never use anyone else for quality repair of any and all appliances. I'll never forget chatting with one of their repair techs right before we had our kid and he gave me sage life advice that remains with me to this day. And he fixed whichever appliance it was quickly and effectively.

I had another repair guy come to work on our washer recently and he charged me $150 to tell me it couldn't be fixed. Shoulda called S,E,&J! Shame on me for not going immediately to the pros.

Also Felix rules. I would absolutely watch a YouTube feed of him talking endless shop on washers. Glad I talked my parents away from giving their money to the big box stores to this local . Having worked in many independent businesses I have absolutely handheld customers with purchases only to watch them go to Amazon or wherever. He completely told us the ins and outs of the products and wrote up a price list.

Highly recommended. Oh also, go ahead and get that Speed Queen. You know...

We started looking at Home Depot, then I decided I would support a local business by going to Stover.

Turns out to be a huge mistake. The washing machine we bought my wife absolutely hates, and has complained about it every time she uses it. "See, look at this"

At 2 weeks into owning this dog, I went into the store and spoke with them about this, and asked if I could return it, and buy a higher priced model. I was told no. I wasn't asking for my money back (tho I could have so easily gotten a FULL refund from Home Depot had I bought there), just credit on a higher priced model.

The answer was no, we don't do any returns. (read as: you're stuck with it)

So I don't know how many years I get to hear how much that machine sucks, thanks to their lack of decent service.

Huge mistake I made buying there. Better keep this in mind if you decide to "buy local".

I don't particularly like supporting big box stores, but the above experience shows me why they are killing...