I have been going to local boys for years. Moved away. Was in town yesterday. Called in an order. Was told by young lady that answered phone they don’t serve beef……I told her I use to eat a sliced beef similar to beef terriyaki. She said we serve no beef. She then gave phone to a gentlemen that told me they have steak. I’m like yes I will have that with my 4 orders of 24B. Large…..get there again young lady again said “I told you on phone we don’t serve beef!” I ask3d her why gentlemen she gave phone to said they had steak?!?!?! Ummm ok so what part of chicken has ribs and the shredded steak I see on menu….I will never ever go back to local boys….and if I could’ve taken back tip I would’ve. Left with only 4 meals…..I never did get my meal……awful place!! To be employed you might want to know menu……service sucks big time….she put sauces in To go bag and they were not sealed and leaked out of to go bag in Car on top of all of this. I would love to talk to owner….please step up on the customer service……good food isn’t enough at the prices people pay now…..we need cashiers that actually care and are knowledgeable on the products they are selling…don’t do business with companies that don’t care about...
Read moreThe girls working here are on their high horse. My friends and I went here after the Beavers football game on Saturday. A place my friends went when they went to college here. It definitely isn’t the same. I ordered the shoyu chicken meal to go and noticed that they only had soy sauce and Tabasco sauce out on the counter to use. Tobacco isn’t even Hawaiian, which is strange. When I noticed they had bottles of Sriracha behind the counter I asked if I could use a little bit over my rice to go with the soy. The girls then preceded to tell me no, that if they did it for me, they would have to do it for everyone. But they could sell me a cup of the sauce for 50 cents. I had already paid and didn’t have any cash on me. I thought this was terrible customer service on their part. I’ve never been to a Hawaiian place that offers Tabasco but not Sriracha for free? I’m baffled and disappointed. Definitely a bad experience to have after a game day and the excitement of getting to try this place. I will not be going back. They also don’t serve Kalua pork which was disappointing too. Even if the food was ok, the service...
Read moreI used to like going here for the ribs, but I've decided I can't keep supporting a business that neglects their role in protecting their community from COVID-19.
For the past month at least, I haven't been able to reach them by phone due to a constant busy signal, forcing me to make my order in person and wait among a large group of patrons forced to do the same. Whenever I brought up the busy signal issue to the cashier in front, she would usually say something like "just keep trying". Well I kept trying for a 15 minutes straight several times over the next week with no luck.
Today when I asked the cashier the same question, a different girl this time, she told me that the phone was broken and they didn't know when it was getting fixed.
If these folks can't be bothered to make a small effort like fixing their phone in order to protect their community, then I'm sorry I ever gave...
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