Roche Bobois — Local services in Costa Mesa

We bought the 3-section Satellite Sofa in custom blue 🛋️ 4 years ago from the Costa Mesa showroom. The motor that moves the middle panel stopped working this year and we have not been able to get it repaired since October!! It is no longer under the 2 year warranty, but we are fine with paying the quoted price of around $300. A team from “Sofa Tech,” who did not speak English, was sent out to diagnose the problem 2 months ago. There was a crack in the plastic casing surrounding the middle motor. We paid about $150 for them to come out and diagnose this. They were also supposed to bring sofa cleaner from the warehouse which I ordered, but they did not bring any. Since then, there has been no follow up! I have called our Sales Rep Richard Alegre a couple of times and tried to follow up with the Customer Service Rep Briana Mendoza several times! She gives me nothing but lip service and a dead-end run-around. I told her that I would take my case to the Better Business Bureau. She said she would inform upper management, but never followed up. She did not provide me with the contact information for upper management as I asked 3 weeks ago. We were in love with the sofa, waited 6 months to get it, and thought it worth the very high price. But we have serious doubts about the quality of this company now. I will write Yelp & BBB reviews next. Perhaps it will attract the attention...

We are incredibly disappointed with the service from Roche Bobois. For a luxury furniture brand, we expected high-quality products and exceptional customer service, but our experience has been frustrating and exhausting.

Timeline of Issues: June 2023: Placed our order. December 2023: Order was delivered with a damaged piece and missing items. May 2024: The damaged piece was finally replaced, but the missing item was still not delivered. February 2025: The missing piece was delivered—but it was the wrong size.

Between each delivery, we had to send countless emails, follow up repeatedly, and request expedited resolutions. Despite all this effort, Roche Bobois has now stopped responding entirely.

Would we ever buy from them again? Absolutely not. Would we recommend them to others? Definitely not.

For the price and reputation of this brand, this level of service is completely unacceptable....

Never ever buy from this store. Bought a coffee table and has been delay for four month and can't get money back. employees are super rude and hungry for money. They got your money and don't ...