O'Reilly Auto Parts — Local services in Cottage Grove

Worst customer service ever since I been a O'Reilly Part supporter but this is by far my 1st and last officially changing over to Auto Zone. Story to explain why the change over. My viecheal that I am repairing is in Cottage Grove so makes sense to buy parts there so don't have to make to many stops. I called the O'Reilly Part store in Cottage Grove before I left my house in Saint Paul and was put on hold the 1st time. Had to stop and get fuel for the car and was pu on hold the 2nd time which was 17 minutes. Then after fueling up and going towards Cottage Grove was then put back on hold the 3rd time which was 25 minutes. I pull into the parking lot of O'Reilly and was answered to finally get helped. I asked for the manager in the flore and he stated it was him which his name is Noah Stoven. I said ok this is ridiculous I've been on hold now for 35 minutes. I just pulled in I'm coming in well talk more. I go into the store and say ok this is ridiculous I've been on hold for 35 minutes this don't make any sense. Retail or any type of business is all about customer satisfaction why am I put on hold for 35 minutes walk into the store and you can help me with no issue customers in the store waiting to be helped. He stated he is the only person on the floor so he is busy n had to put me on hold. I replied with a that's not my fault your district manager should hire more employees then so we or I as a customers won't be dissatisfied with being put on hold for 35 minutes. I left to go to Auto Zone the turned back around to go get his name he stated his name and I said no I want it on paper so I don't forget it and also the corporate number. He said the number you can get it online and he wrote his name on paper and I grabbed it from him and left to Auto Zone. I went to Auto Zone and was greeted and helped no more then 5 minutes and they had 2 employees on the floor. I was out of there within 15 minutes max. I'm officially done with O'Reilly Auyo Parts and going to support Auto Zone from now on. Their customer satisfaction is by far more better there keeping all the customers...

This is oddball, but goes to show why this location deserves 5-stars.....

I came in on a Sunday afternoon, not with a car part need, but having been all over town trying to find a specific set of sealed bearings for a pool pump motor -- it was a bit of an emergency need.

I had the old bearings with me, explained my situation, and the employee not only listened, but jumped into action to help. We had the manufacturer's part number for the bearing (which was a decade+ old). I knew it was in one of your competitor's databases, but that they were a week+ for delivery. He cross referenced the competitor's part number, found the O'Reilly part #, went digging in the back, and found the pair I needed. He gave me ample time to compare the new part to the original to ensure it was the same size. He was very patient with my odd request, and so eager to help.

I forgot the catch the employee's name, but kudos - amazing work sir! You saved my skin the Sunday before Mother's Day so that our pool had a week to circulate and warm up so momma bear could use the pool on her big day.

Replacement bearings - $10ea vs Fully replacing the motor - $500+ Amazing!

Contributing to an extra special Mother's Day - Priceless. Thanks guys, keep up the amazing service!

Ha! The only thing I wish I had thought of -- I didn't think to ask, and I'll be forever curious what vehicle-related purpose the bearings I purchased were intended for. Maybe I'll never know, but I do know they are amazing and quiet in...

I'm a regular at the store and these guys have always been knowledgeable and helpful. Very rarely has it happened that I was there and I was waiting for more than 5 minutes in the checkout line but with covid and the new employment challenges that fact alone is impressive considering the auto parts place across the street had to close early for weeks in a row because they didn't have enough help. This O'Reilly is literally my first go-to place when I'm purchasing new Auto parts and when I need to borrow a tool they have a loaner program they're extremely easy to get along with when it comes to their owner tool program as well. I will continue to do my auto parts shopping at this Cottage Grove O'Reilly's as long as I live...