T-Mobile Authorized Retailer — Local services in Cottage Grove

I am truly inspired by the young man working diligently all alone. I’m currently waiting in line and have been for about 15 minutes. Two other ladies start to walk in and read the sign 6 minutes to 6 and they are about to close. You deserve so much more recognition and support. Excellent job young man. 9/4/25.

Update-The manager emerged at 6:05 with an unprofessional demeanor. She mistakenly assumed the store was empty and was unhelpful. I will not be returning to this store as my issue remained unresolved. After I departed, she returned to the back area. I observed her through the window as I composed this review. I will never revisit this establishment. The experience was a waste of time. The manager's behavior will likely contribute to the decline of this location. Good job young man. You speak very professional. Sorry I...

All-in-all, I am extremely disappointed and furious at the service I have received form this location. The staff is unbelievably unprofessional. The girl helping me was literally picking her nails with her key carabiner clip in front of her manager while she was on the phone during the process of the port. None of them took initiative to speed of the process of all of this, even knowing that I had to inconveniently go in numerous times. I will not be recommending T-Mobile. I feel like I have been lied to, misdirected, and ripped off. They deceived me by promoting a “deal” and then doing absolutely nothing to fix their mistakes after continuously inconveniencing me along with misinforming me throughout the whole process, costing me nothing but hundreds of dollars more than what was advertised to me and a...

Worst customer service I’ve ever dealt with. Been with sprint nearly 20 years and never had issues. First tell me I don’t have insurance on my phone, then after checking myself I in fact have insurance. Go back and tell them then they say they still can’t do anything about my phone but I could bring it to 1 of 3 locations in the entire metro! Then tell me to just file a claim at a website and they will send me a new phone. Go to file a claim on the website that does not exist and figure out I have to bring it in. Terrible customer service, will be switching to another company as soon...